Troubleshooting: There was a problem communicating with Google servers

Have you ever encountered the error “There was a problem communicating with Google servers”? Whether it’s Xiaomi, Samsung, Oppo, Vivo, or any other smartphone. However, this error often occurs when you want to open the Play Store after resetting your device. It also happens when an account has already been added to your device.

Once this error occurs, you won’t be able to use this Google service until you fix it. Therefore, it is important to fix it as soon as possible. Here’s a quick guide to help you fix the “Google Server Communication Problem” error.

What is the cause of “there is a problem communicating with Google servers”?

Google Chrome

Two-step verification: Two-step verification is an amazing feature that prevents other users from logging into your account. This feature is also known for preventing other devices/applications from using your account. This can cause problems when logging into your account. This also happens very often when you add your account to other applications such as Outlook. These apps won’t add your account unless you add them through the account settings or turn off two-step verification. A common solution to this problem is to disable two-step verification.

Corrupted cache: Temporary/cache files are stored on your device to help applications run faster. These files can be corrupted and cause other features/applications to fail. This error can be caused by this problem, and a common solution is to clear the application cache.

Hosts file: Hosts files are present on your system and contain some configuration information for imported mobs. This problem may be caused by the contents of these files. Changing the contents of the Hosts file will most likely solve the problem in this case.

How to resolve the “There was a problem communicating with Google servers” error message?

Clear cache

  1. Open the Applications panel and select Settings.
  2. Select Apps.
  3. Find the Google account manager.
  4. Touch the CLEAR DATA button.
  5. Tap the CLEAR CACHE button.
  6. Wait for the process to complete.

You will also need to repeat these steps to clear the Google Play Store, Google Play Services, and Google Services Framework cache.

Disable two-step verification

  1. Open Settings.
  2. Select Google, then Google Account.
  3. Select Security.
  4. Scroll to Sign in to Google.
  5. Select Two-step verification.
  6. Sign in with your account.
  7. Turn off two-step verification.

Reinstall the Google Play Services application

  1. Open the browser on your device.
  2. Type in the address bar and press Enter.
  3. Search for Google Play Services.
  4. Select the first result (the latest version of Google Play Services).
  5. Click Update or download the correct Google Play Services file for your Android phone.
  6. Then try adding your Google account again.

Check the date and time

Open Settings > select Date and time > check if the date and time are set correctly. You can use the time of your mobile carrier.

Frequently Asked Questions

  1. Check the connectivity.
  2. Check the date and time.
  3. Delete and add the account again.
  4. For rooted devices.
  5. Deactivate authentication in two steps.
  6. Clear data and cache from Google services.
  7. Reinstall Google Play Services.

Go to Settings -> Apps (on some Android devices it is Apps, Manage Apps, App Manager, etc.) -> All -> Google Play Store, then tap Clear cache and clear data.

  • Corrupted cache: Temporary/cache files are stored on your device to help apps run faster. This error can be caused by this problem, and a common solution is to clear the app cache.
  • Host file: Your system has host files that import certain information to configure your phone.

Turn on air mode on your Android device. Restart your device and make sure the Airplane mode is still active. Now activate WiFi and connect to the network. Open the Play Store app and try to update some apps.