Troubleshooting: “Your credentials did not work” Problem in Remote Desktop

Problems logging into Remote Desktop are a common occurrence. When trying to connect to the Remote Desktop network, many users get the “Your credentials didn’t work” error message. When you encounter this problem, the first step, of course, is to check the credentials.

However, many users found that the credentials were correct and in many cases worked without issue. Users reported this problem when installing new versions of the operating system and immediately after reinstalling Windows.

What causes the “Your credentials didn’t work” problem in Remote Desktop?

Changing your username: Sometimes when you reinstall Windows or rename your current user account, you may experience this problem. If you change your username, it will not be changed to connect to Remote Desktop, which will result in an error message.

Windows Policy: In some cases, the error message is due to the Windows security policy, which does not allow non-admin users to log in.

Now that you know the reasons for this error message, you can follow the solutions below to fix the problem. Please make sure that you follow the solutions given in the order given.

How to solve the “Your credentials did not work” problem in Remote Desktop?

Changing the network profile from public to private

  1. Go to Start and click Settings -> Network and Internet -> Status.
  2. Then click on the “Change Connection Properties” option.
  3. Then set the network profile radio button from Public to Private.
  4. Wait a few seconds for the system to apply the changes and then check if you can now connect to the remote desktop.

Try changing the Windows security policy

  1. Press Win + R to open the Run utility.
  2. Then type “secpol.msc” in the box and press Enter or OK to open the Local Security Policy.
  3. Once the Local Security Policy window opens, select “Local Policies” -> “User Rights Agreement” in the left pane.
  4. Then double-click “Allow login via remote desktop services” located in the right pane.
  5. And in the next window that appears, select “Add user or group”.
  6. Then in the “Enter object names to select” column, enter the name of the non-administrator user.
  7. Then click “Verify Names” to correct the username and click “OK” to save your changes.
  8. Reboot your computer.

Running the network card troubleshooter

  1. Open the search bar on your computer and type “troubleshooter” to open the troubleshooter settings.
  2. Then scroll down and select “Network Adapter” in the right pane.
  3. Then click on the “Run Troubleshooter” button.
  4. This will check your computer for possible errors and find the cause of the problem, if possible.
  5. Reboot your computer.

Try changing your account username

As mentioned earlier, one possible cause of this error is the reinstallation of the operating system. You may have changed the system username, but this will not change the remote desktop connection username. Therefore, you need to reset the username to what it was before you reinstalled Windows 10.

Frequently Asked Questions

Click the Settings / Cog icon in the upper right corner of the Jump Desktop Connect window. Then click on Diagnostics. Your username will appear next to the Username field. Use this name as your username in the Windows Credentials prompt.

You can remove the registered RDP password directly from the mstsc.exe client window. Select the same connection from the list of connections and click Remove. Then confirm the deletion of the registered credentials.

  1. Press the Windows + R keys to open "Run".
  2. Type "Gpedit."
  3. Then go to the following path: Computer Configuration -> Administrative Templates -> System -> Delegation of Authority.
  4. Double-click the "Allow delegation of default credentials with NTLM-only server authentication" policy to change it.

It is usually used to store the Windows credentials of your current sessions because the Remote Desktop Manager cannot access them. If you need to change your password, just change it once under "My Credentials".

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