How to fix Google Lens malfunction

How to fix Google Lens malfunction

Google is taking a big step forward with Google Lens, an Android-based image analysis feature for visual search. The feature is rolled out with the latest version of Google Photos, not as a separate app. If you’re wondering why you can’t download Google Lens from the Play Store, it’s because it’s part of the Google Photos app itself.

If the Google Lens icon does not appear when you view an image in Google Photos, you may not have the latest version of the Photos app installed. Make sure you have the latest version of Google Photos installed on your device (version on our tested device).


What is the cause of Google Lens malfunction?

What is the cause of Google Lens malfunction?

The Google Lens app does not install: If you are trying to access Google Lens using the Google Wizard and the Google Lens icon is not found, the app is not installed on your device. Currently, you cannot use Lens live unless you have the appropriate app installed on your Android device.

Google Lens cannot identify any objects: knowledge of real-world objects is limited. So if the app can’t identify points of interest, it may be because it hasn’t found any (or because it just has to search again).

The area you are scanning is too dark for Google Lens to identify objects: Lens can only identify objects if there is enough light to process and recognize them. Therefore, if you are using the lens in low light conditions, you may need to brighten the area.

Google Lens has not been set up on your device: If you have never used Lens on your device before, you may need to set it up and activate it before you can use it.

Google Photos problem: If Google Lens doesn’t work when you try to access it from the Google Photos app, the underlying cause may be a problem with the Google Photos app.


To solve the problem with Google Lens

To solve the problem with Google Lens

Check your cell phone data or Wi-Fi connection/configuration

The Google Lens app requires an active Internet connection to translate text in your gallery of pictures or photos you’ve taken. Without an Internet connection, you will see a “No connection” error message when you open the Translation section of the app.

Check if the data is transferring properly from your cell phone or via Wi-Fi. You should also check if you can use the Internet with other applications. You can close the Lens app, activate and re-activate Airplane mode, and check if the app is connected to the Internet.

Besides, if you have activated any form of storage device, you must deactivate it; the Android storage device affects the Lens translation function. You must also give the lens unrestricted access to the Internet/data used on your device. Here’s how to do it.

  1. Launch the Settings menu on your phone and select “Apps and Notifications.”
  2. Then select “App Info.”
  3. Select Lens from the list of apps.
  4. On the app info page, tap “Mobile Data and Wi-Fi.”
  5. Activate the “Unlimited data usage” option.

This gives the Lens app unlimited access to cellular or Wi-Fi data on your device, even if data saving is enabled. This should allow the Google Lens translation to work without network downtime.

Updating Google Lens

The Google Lens app translation service may not work on your Android smartphone if there’s a bug in the version of the app you’re using. Google usually doesn’t leave these bugs long before it releases an update to fix them. So one of the easiest ways to resolve Google Lens translation issues is to update the app.

Launch the Google Play Store on your Android smartphone and search for Google Lens. You can also click the “Google Lens Update” button below. This will redirect you to the Play Store where you can update Google Lens.

Clear Google Lens cache

Google Lens translation may stop working if the cache data collected by the app has been corrupted. There’s no way to tell if this is the reason that the translation feature in the app isn’t working, but you can try clearing the Lens cache and see if that solves the problem.

Here’s how to do it.

  1. Tap and hold the Google Lens app icon on your phone’s home screen or app bar and tap the information icon (i).
  2. This will redirect you to the Google Lens app information page.
  3. Then tap “Store and Cache.”
  4. Finally, tap the “Empty Cache” icon.

Launch Google Lens and check if the translation service integrated into the app is working.

Checking the authorizations of the app

This is a necessary troubleshooting check to perform if the Google Lens app can’t translate words into your photos or snapshots – possibly because the app can’t recognize your camera or smartphone memory. To work effectively, make sure that Google Lens has the necessary camera and storage permissions on your device.

  1. Launch the Google Lens app information page (Settings -> Apps and Notifications -> View All Apps -> Lens).
  2. Select Permissions.
  3. If Camera and Storage are Prohibited, the Lens app may not be able to translate words taken from images (stored on the device). Tap the Camera button and change the Resolution.
  4. Go back to the App Permissions page and select Storage. Then select Allow to change the storage resolution for Lens.
Launch the Google Lens app and see if the translation works

Deleting data from the Google Lens app. Deleting Google Lens data can also help update the app and get the translation service working again.

Tip: Deleting Google Lens data will delete the app settings, accounts, translation languages, etc. at the same time, and will also delete the translation service. You will need to create the app from scratch.

  1. Go to the Google Lens app information page and select “Memory and cache”.
  2. Click “Clear memory” and select “OK” when prompted to confirm.


Frequently Asked Questions

Google Lens may not work because you haven't set it up yet. Android users who have downloaded the Google Lens app must first set up and activate Lens before using it transparently. Press and hold the Home button on your device until the Google Wizard appears.

There seems to be a problem with Google's Android operating system. To fix the "Your device is not compatible with this version" error message, try clearing the Google Play Store cache and then the data. Then restart the Google Play Store and try installing the app again.

First announced at Google I/O 2017, it was first offered as a standalone app and then integrated into Android's default camera app.

Essentially, Google Lens is an actual search engine. It uses artificial intelligence to identify text and objects both in images and live from your phone camera and then lets you learn about them and interact with them in a variety of interesting ways.

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