How do I fix FaceTime Live photos that are not working or saving

If you’ve upgraded to iOS 12, you may have noticed, like the user above, that Apple has removed the Live Photos feature in iOS 12. Without an explanation for the removal or information on when the feature will return, Apple has left many iPhone users like you confused and angry.

That’s why the search for “missing FaceTime Live Photos in iOS 12” spiked after the new version of iOS was released. Unfortunately, there is no solution to this problem because it is related to the operating system itself. All you can do is upgrade to a previous version of iOS, namely iOS 11, or wait for a new iOS update in which Apple can restore the Live Photo feature.

But even if you downgrade to iOS 11, using the Live Photo feature is not without problems. According to reports, many users are having trouble saving Live Photos. So let’s take a look at the best way to solve that.

What’s the reason FaceTime Live Photos isn’t working or saving

What's the reason FaceTime Live Photos isn't working or saving

The first reason why your Live Photos aren’t saving to iCloud Photo Library is that you don’t have enough storage space. If you get a popup saying you don’t have enough storage space, that may be why your Live Photos aren’t saving.

Another reason why your Live Photos are not being saved to your camera roll is that there is an error on your iPhone or iPad. An error is a bug in the system that causes unexpected results. It means that there is a problem in the system that causes live photos not to be saved in the camera roll.

This problem is caused by bugs in iOS 11. Under normal circumstances, Live Photos are saved in the Camera Roll album or the All Photos album if iCloud Photo Library is enabled on your iPhone.

To resolve FaceTime Live Photos that aren’t working or saving

To resolve FaceTime Live Photos that aren't working or saving

Restart your device

If you take Live Photos and they don’t appear in the Photos app, restart your iPhone, iPad, or Mac. This can solve temporary problems if FaceTime Live Photos isn’t working properly.

  1. To turn off an iPhone or iPad with Face ID, press the volume up button and then the volume down button.
  2. Then immediately press and hold the side button.
  3. After your device restarts, initiate a FaceTime call and try taking a new live photo.

To enable FaceTime Live Photos

  1. Open the Settings app on your iPhone or iPad and tap FaceTime.
  2. On the next screen, scroll down and turn on the button next to FaceTime Live Photos.
  3. If you’re using FaceTime on a Mac, click FaceTime on the menu bar (with FaceTime open), then click Settings.
  4. On the Settings tab, check the Allow Live Photos in the Video Calls checkbox.
  5. If you’re the only one with FaceTime Live Photos turned off, you should be able to fix the problem quickly.
  6. But asking other people to turn FaceTime Live Photos on can be tricky, as they usually have the feature disabled for some reason. Unfortunately, there is no other way around this limitation.

Updating your iOS or iPadOS system software

  1. To check the version of the operating system on your iPhone and iPad, go to Settings, click General, and then About.
  2. If you need to update your device, go back to the previous screen, then tap Update Software.
  3. On your Mac, open the Apple menu, then click About this Mac to check the current version of macOS.
  4. If you need to update your Mac, go to Apple Menu -> System Preferences, then tap Update Software.

Frequently Asked Questions

If FaceTime isn't saving your photos in the Photos app, even after rebooting your device, try turning off and then turning back on iCloud Photos. Go to the Settings app on your iPhone or iPad, tap Photos, and then turn off iCloud Photos. Wait a few minutes, then turn iCloud Photos back on.

If you're experiencing a "FaceTime live photos not saved" problem that isn't caused by a system error on your iPhone, a FaceTime reset is a handy solution.

  1. Go to Settings -> FaceTime.
  2. Deactivate "FaceTime Live Photos" and then reactivate it.

The answer is simple: FaceTime photos are stored directly in the Photos app on your device. To view FaceTime Live photos, open the Photos app and click the Photos tab, then select the All Photos view to make sure your device isn't filtering them.

The live screen background feature requires 3D Touch to work. Only devices newer than the 6S have this feature, but other iPhones and iPads, iPods, etc. have it. Even if you select Live Photos, the photo will not move when you tap Still.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.