Fixed : Sorry this profile cannot connect to Xbox Live on this console

A lot has happened since the Xbox One was announced in May 2013. Microsoft had some pretty unpopular policies at the time, but after listening to fans, it changed many of them. This led to some confusion for people trying to keep up with all the changes, but it also allowed the Xbox One to be a much better system, with almost the same features and policies as the PlayStation 4.

Xbox Live is an important part of the Xbox One. By connecting the online system to Xbox Live, you can buy downloadable games and watch videos, share saved game videos, use Skype to chat with friends and family, and keep track of friends, achievements, and progress in games. You can also play multiplayer games online with other people.

The error message “Sorry, this profile cannot be connected to Xbox Live on this console” appears when a user tries to play an Xbox360 backward-compatible game on an Xbox One console. For all users, the Xbox Live membership works fine, as they can play Xbox Gold Card games and use the online features without issue. This problem seems to be limited to games with backward compatibility running on the Xbox One console (they work fine on the Xbox360).

Either way, it’s time for action. To solve the problem as soon as possible, follow these steps.


What causes the “Unfortunately, this profile cannot connect to Xbox Live on this console” error?

What causes the "Unfortunately, this profile cannot connect to Xbox Live on this console" error?

Here’s a list of things that can cause the “This profile cannot connect to Xbox Live on this console” error:

  • A problem with the Xbox Live Core service: It turns out that the inability to play backward-compatible games can also be caused by a server issue that is beyond the end user’s control. Scheduled maintenance and DDoS attacks on Xbox servers in your area can make it impossible to prove ownership of your console. In this case, the only viable solution is to wait for Microsoft engineers to fix the problem.
  • Incorrect temperature data: Another possible cause that could be responsible for this problem is some type of corrupted data currently stored in your Xbox One console’s Temp folder. If this scenario applies, you may be able to solve the problem by performing a power outage to remove temporary data and discharge the console’s power capacitors.
  • Damaged Local360 storage folder: If an unexpected console shutdown occurred while playing a backward-compatible game, some files in the Local360 folder may have been corrupted. In this case, you should be able to fix the problem by deleting the folder through the Xbox 360 Classic interface.
  • Xbox profile stuck in limbo: Another reason for this behavior is an Xbox profile that is stuck in the middle of the signing process. Since the backward compatibility feature is supposed to check this property, it cannot do so until you log out and log in to your Xbox One profile.
  • Operating system corruption: In some rare cases, this problem may occur due to corrupted firmware or software components that cannot be repaired traditionally. In this case, you can solve the problem by resetting all system components using the soft reset procedure.


Here’s how to fix the “Sorry, this profile cannot connect to Xbox Live on this console” error

Here's how to fix the "Sorry, this profile cannot connect to Xbox Live on this console" error

Delete your Gamertag and download the profile
  1. First, run the backward compatible title on the console.
  2. Press the View and Menu buttons at the same time for a few seconds.
  3. Then select Manage Memory.
  4. You will be notified that you are exiting the game, so confirm your intention.
  5. Select Profiles.
  6. Then find your Gamertag and delete it.
  7. Press B to exit the screen, then press the same View and Menu button again to open the menu.
  8. You may see an option to load a profile. Click on it and you will be prompted to enter your email address and password.
  9. If you can’t find this option, select Login or press X on the controller.
  10. Finally, don’t forget to select Download profile to download it back to the console.

Unfortunately, this profile cannot connect to Xbox Live on this console, a message that often appears in connection with your gamer in games with backward compatibility. The procedure above will show you how to remove the Gamertag and reload the profile.

Use this as your first solution, as it should solve any problems with your profile when connecting to Xbox Live.

Clear your console cache
  1. First, press and hold the power button on the front right corner of the console until it turns off completely.
  2. Then disconnect the power brick from the back of the console.
  3. Press and hold the Xbox power button several times to drain the remaining power and empty the cache.
  4. You can reconnect the power cord.
  5. Look at the power brick and wait for the power indicator to turn from white to orange. When it does, you can turn the Xbox back on.
  6. To confirm that the cache clearing was successful, load the game of your choice. The console should indicate that it is syncing, which means that it is syncing with the data stored in the onboard storage.

Note: This procedure works on all versions of the console, including Xbox One Original, Xbox One S, and Xbox One X.

Some users who have also encountered this problem have confirmed that they were able to resolve it by clearing the cache. In fact, you can solve many common problems with your Xbox by simply deleting temporary files and data that are stored in the system cache during normal use.

This process is quick and easy, and has only one small drawback: it deletes previously downloaded game updates, so you’ll have to download them again the next time you play the game. That’s why it’s a good idea to take the steps above before attempting a full factory reset.

Reset your Xbox to factory settings
  1. Press the Xbox button to open the manual.
  2. Then go to the Settings menu by clicking on the gear icon.
  3. Select System on the left side.
  4. Select the “Console Information and Updates” section.
  5. Select Reset Your Console.
  6. On the “Reset Your Console ?” screen. You have several options to choose from. If you want to keep your game and app data, select the Reset and save my games and apps checkbox.
  7. To reset your system to factory settings, check the Reset and delete everything (recommended in this case).

If the above procedures don’t solve the problem, the final step is a factory reset. This procedure will successfully replace any corrupted data that may be responsible for the error message you see.

Resetting the console to factory settings is not difficult, but it is a process that cannot be undone. Therefore, we recommend that you log into Xbox Live if you want to sync your data.


Frequently Asked Questions

  1. Delete your Gamertag and load the profile. Run a compatible title back on the console first.
  2. Clear your console's cache.
  3. Reset your Xbox to factory settings.

Players get this message for one of three reasons: You do not have an active Xbox Live Gold account, which is required to play online multiplayer games. Create an Xbox Live Gold account. Your Xbox Live Gold account has expired.

  1. Run the Network Connection Test on your console.
  2. Select Settings -> System Preferences, then select Network Settings.
  3. Select the name of your wireless network, or select Wired Network for a wired connection.
  4. Select Test Xbox Live connection.

  1. Log in to with your parent Microsoft account.
  2. Click on the child account profile.
  3. Click on "Xbox One/Windows 10 Online" and select "Allow" for "Participate in multiplayer games" and "You can create and join clubs."