How to fix error 0x803f8001 on Xbox: Do you own this game or app

The error “Do you own this game or app? Error code 0x803f8001, when playing or exiting a game on your original Xbox One S or Xbox One console or Windows operating system. Then I’m here to help you. In this article, complete solutions to get rid of 0x803f8001 Xbox One, do you have this gaming error?

Many users report the error 0x803f8001 “Do you have this game or app?” and look for solutions. Some users get the error while playing or running a game or app on the Xbox One console.

But it is usually detected when the user leaves the game and doesn’t want to play it, or leaves the game they are playing for a while, the error code appears:


Do you own this game or application?

If you have the game disc, insert it now. Otherwise, make sure you are connected to Xbox Live. If you don’t have permission for the game, you will need to buy the game from the Microsoft Store.


What causes Xbox error 0x803f8001: Do you own this game or app?

What causes Xbox error 0x803f8001: Do you own this game or app?

According to Xbox support, this error may occur for the following reasons:

  • Temporary service issue.
  • The game you are trying to play was purchased and downloaded, but you are not connected to Xbox Live.
  • The game was purchased and downloaded by another family member and that person has not logged into the console.
  • The game disc is not in the console.
  • The disc has an error and is unreadable.

The error is due to usage or ownership rights between your account and the person who owns the app or game. The system cannot verify this and therefore displays this error code.


How do I fix Microsoft error 0x803f8001 on my Xbox One?

How do I fix Microsoft error 0x803f8001 on my Xbox One?

Reset the console, perform a full reset, or disconnect the console to perform a full reset.

Note: This process will not delete your games or data.

To reboot your Xbox One console

  1. Press the Xbox button to open the Xbox Guide.
  2. Select Settings.
  3. Click Restart Console.
  4. Select Yes to confirm.

If you can’t access the Guide or your Xbox One console is frozen, press and hold the Xbox button until it shuts down. After shutting down, press the Xbox button again to restart it.

To physically turn off your Xbox One console

  1. Turn the console off by pressing and holding the Xbox button for about 10 seconds.
  2. Press the Xbox button again (or the Xbox button on the controller) to turn the Xbox One on. If you don’t see the green startup animation when the console restarts, repeat both steps. Make sure to hold down the Xbox power button until the console is completely powered off.

Note: If your console is in Instant Power mode, these steps will turn it off completely because Instant Power mode is disabled until you reboot the console.

To disconnect and reconnect the power cord to your Xbox One console, follow these steps.

  1. Press the Xbox button to turn the console off.
  2. Wait 10 seconds for it to turn off completely.
  3. Unplug the power cord. Then wait about 10 seconds as this will turn the console on.
  4. Plug the power cord into the console.
  5. Press the Xbox button to turn the console on.
Checking Xbox Live Service Status

If you see a message when you check the status of the Xbox Live service, wait for the service to start up again and then try again.

Designate your Xbox One console as your home box

If the game was purchased and downloaded by someone else, such as another family member, do the following:

  1. Have the person who bought and downloaded the game log in to the Xbox One console.
  2. Make the Xbox One the home console of the person who bought the game.
To make the Xbox One console your Xbox at home

The first time you sign in to your Xbox One console and save your password, the console becomes your personal Xbox. This allows you to share games and downloadable content you purchased in the store with those who are logged into your Xbox One console or share your Xbox Live Gold subscription with those who are logged into your personal console.

You can even share games downloaded as part of your subscription, play games while traveling, or even play games offline (note that you’ll need to set up your console as your personal Xbox before logging out).

Note: If you connect to more than one console, set up the console you use frequently as your personal Xbox. At home, you can only use one console like an Xbox.

To make your Xbox One console your personal Xbox, follow these steps:

  1. Open the manual by clicking the Xbox button.
  2. Select Settings.
  3. Click All Settings.
  4. Select Setup.
  5. Select My Home Xbox and view the information displayed.
  6. Select This is my home Xbox to label the console as your home Xbox. If you want to remove the shortcut, select This is not my personal Xbox.
Insert the game disc into the console

In some cases, the simplest solution is the best, and many users have claimed to have fixed error 0x803F8001 by simply inserting their game disc into the console. This is a good solution if you have a game disc, but if you don’t have one, you should try another solution.

Make sure you are connected to Xbox Live.
  1. If you get the error 0x803F8001, the problem may be that you are not logged into your Xbox Live account.
  2. If you are trying to run apps or games from the Microsoft Store, you must be logged in to Xbox Live or you will get this error message.
  3. Please check if you are logged in correctly and try restarting the application.


Frequently Asked Questions

  1. Turn off your Xbox One.
  2. Perform a hard reset.
  3. Clear the Windows Store cache.
  4. Don't let websites, Internet service providers, or others follow you.
  5. Recover lost files quickly.

Check the status of the Xbox Live service/restart the app/restart the Xbox One console. Restart your Xbox One console to restore that Xbox One My games and apps are not opening. Clean the game disc and check it for damage. Try another game disc.

You may not be able to if you try to play the game offline. If you have the same problem, try a soft reset of the console. It's a console reset, but it doesn't uninstall any games or apps and is a very good step to fix most problems.

  1. Check the status of Xbox Live services. Open your browser and check the status of Xbox Live services.
  2. Restart your console.
  3. Restart your router.
  4. Set up your console as your home console.
  5. Log out your profile and log in again.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.