How to fix error 0x803f8001 on Xbox: Do you own this game or app

  • The error “Do you own this game or app? Error code 0x803f8001, when playing or exiting a game on your original Xbox One S or Xbox One console or Windows operating system, is usually detected when the user leaves the game and doesn’t want to play it.
  • This error is due to usage or ownership rights between your account and the person who owns the app or game.
  • If you don’t have permission for the game, you will need to buy the game from the Microsoft Store.

Could you please help me with the following error notification in XBoX on Consoles? The error is E82. Could someone please help me? My son needs it 🙂 Thanks in advance.
Discussion in ‘XBoX on Consoles’ started by Astrid.Finn, Sep 2, 2020.

It shows up when you are playing or exiting a game on your Xbox One S or Xbox One consoles or Windows operating system: The error “Do you own this game or app?” Error code 0x803f8001. Do you have the Xbox One error of 0x803f8001? Here are complete solutions to get rid of it.

A lot of Xbox One users receive the error 0x803f8001 “Do you have this game or app?” and search for solutions. This error occurs when people play games, run apps, or open a document.

Do You Own This Game Or App Xbox

So I bought Halo:MCC after a long time of waiting because it was on sale for 35.99$. So I have been playing it a good bit but I got home today and It gave me this error: “Do you own this game or app? If you have a game disc, insert it now. If there’s no disc, make sure you’re signed in to Xbox Live. If you don’t have the rights for playing it, you’ll need to try it or buy it at the Xbox Store. (0x87de07d1)”. I have tried signing in and out, hard resetting, and it is already my home console. I’m not sure what to do now and you guys are my only hope other than Xbox support. Can anybody help me??? Thanks.

You could see this error for a number of reasons. For example, you may not be signed in and connected to Xbox One, or you might have purchased a game from someone else, and that person may not have signed into Xbox One. This error code can sometimes only be fixed by restarting the game, but sometimes it may need a hard reset, power cycle or reinstalling it. We will examine a few methods in this article that may assist you in solving this problem.

A user will usually notice this error code when they leave a game they are currently playing, or when they leave the game altogether:


If you’re on Xbox app, and originally downloaded the game from game pass, all you have to do is go to your library, click on destiny 2. then you’ll see a button in red that says “Installed” or “play/ Play Free”. Instead of this one, click the one right next to get that says “Get Free +”. This will add the license’s of the “Free” version of the game to your library. Not the game pass version.

What happened was, depending on the version the Xbox Game Pass had available, once it left the game pass, so did the license. Even if you own the expansions, you need a new license. instead of removing and redownloading, this is a solution that worked for me.

Hopefully this helps.


What is the name of the game or application you own?

Xbox Saying I Don’t Own Game

This error can be fixed by restarting your Xbox. By restarting your console, it will be able to catch its breath and it will clear out some cached data.

The Windows Store Error Code 0x803F8001 is an error message that can be difficult to resolve for some users. There may be several reasons why this may occur, including a virus infection, a corrupted system file, incomplete updates, and registry issues. You must resolve this issue as soon as possible. To repair a damaged system, you must purchase a licensed version of Reimage Reimage. This problem could be caused by failing to clean the Windows Store cache. The licensed version of Reimage Reimage is required for repairing damaged systems. Please use the automatic software if you don’t want to do a lot of manual labor.

Alternatively, if you don’t have consent, you’ll need to purchase the game from the Microsoft Store if you don’t have the game disc.


What causes Xbox error 0x803f8001: Do you own this game or app?

What causes Xbox error 0x803f8001: Do you own this game or app?

There are several reasons why this error can occur, according to Xbox support:

  • There is a temporary issue with the service.
  • Your Xbox Live connection is not active, so you cannot play the game.
  • Other family members have bought and downloaded the game but have not logged in yet.
  • Console does not contain game discs.
  • It is not possible to read the disc because of an error.

Your account’s usage rights differ from the owner’s, and therefore the system cannot verify this, so the error code is displayed.


How do I fix Microsoft error 0x803f8001 on my Xbox One?

Xbox Says I Don T Own Game

If none of the above works for you, double check that you do in fact have the necessary permissions to launch the game. If it was bought by someone else and the console you’re trying to play on isn’t that person’s home Xbox, you’ll have to do what the error message says and have them sign in to play. If it’s something like a Game Pass title, make sure that it hasn’t been removed from the service by checking either your library or the Game Pass app, and that you currently have a valid subscription. Finally, check the status of Xbox Live, as some games may not launch if the service is offline.

There are several reasons why Xbox may display error code 0x803f8001. Many users are using the same console at the same time, so check which account is currently logged in. For instance, the account that owns the game may not be active. 

How do I fix Microsoft error 0x803f8001 on my Xbox One?

Reset the console, perform a full reset, or disconnect the console to perform a full reset.

Note: This process will not delete your games or data.

Using the Xbox One console, reboot it

  1. The Xbox Guide can be accessed by pressing the Xbox button.
  2. Make sure Settings are selected.
  3. To restart the console, click Restart.
  4. To confirm, select Yes.

After you shut down your Xbox One console, press the Xbox button again to restart it if you can’t access the Guide or it is frozen.

Xbox One consoles can be turned off physically by touching the power button

  1. For about 10 seconds, press and hold the Xbox button to turn the console off.
  2. When the console restarts, press and hold the Xbox power button until the console is completely powered off. If you do not see the green startup animation, repeat both steps.

Note: If your console is in Instant Power mode, these steps will turn it off completely because Instant Power mode is disabled until you reboot the console.

Xbox Saying I Don T Own Game

Could someone share their experience with this glitch? I purchased Killing Floor 2 two days ago, but when I boot it up, it says I do not own it. It says play when I click on it in the store, but it returns me to the screen that asks if I own it again. I bought it recently for 40 bucks.

0x803f8001 Minecraft

In this case, resetting the Microsoft Store cache might solve the Minecraft Launcher error 0x803f8001. The wsreset.exe program can do this for you.

The Xbox One power cord can be disconnected and reconnected in the following manner.

  1. You can turn off your Xbox by pressing the Xbox button.
  2. Once it has completely turned off, wait 10 seconds.
  3. The console will turn on after you unplug the power cord.
  4. Ensure that the console is powered up by plugging in the power cord.
  5. The Xbox console must be turned on by pressing the Xbox button.

Checking Xbox Live Service Status

Wait for the Xbox Live service to restart again if you see an error message when checking the status.

Designate your Xbox One console as your home box

Another family member may have purchased and downloaded the game. In this case, take the following steps:

  1. Ensure that the Xbox One console is logged in by the person who downloaded and bought the game.
  2. A person who purchased the game should have the Xbox One as his or her main console.

To make the Xbox One console your Xbox at home

When you sign in to your Xbox One console for the first time and save your password, it becomes your own console. Xbox Live Gold subscriptions or games purchased in the store can be shared with those who are logged into your Xbox One console, as well as games and downloadable content you purchased.

Play games offline when you travel, or share downloaded games within your subscription (you’ll need to set up your console as your own Xbox before logging out).

Note: If you connect to more than one console, set up the console you use frequently as your personal Xbox. At home, you can only use one console like an Xbox.

Follow these steps to personalize your Xbox One:

  1. Press Xbox to open the manual.
  2. Make sure Settings are selected.
  3. Choose All Settings from the menu.
  4. Select Setup.
  5. View the information displayed when you select My Home Xbox.
  6. When selected, the console will be labeled as your home Xbox. When removed, the shortcut will no longer exist.

Insert the game disc into the console

If you don’t have a game disc, try another solution. Many users have reported that merely inserting their game disk into the console fixed the error 0x803F8001.

Make sure you are connected to Xbox Live.

  1. Xbox Live account login issues may cause the error code 0x803F8001.
  2. Microsoft Store apps and games can only be installed if you are signed into Xbox Live.
  3. It may be a good idea to restart the application after you have ensured you are logged in correctly.


Frequently Asked Questions

  1. Turn off your Xbox One.
  2. Perform a hard reset.
  3. Clear the Windows Store cache.
  4. Don't let websites, Internet service providers, or others follow you.
  5. Recover lost files quickly.

Check the status of the Xbox Live service/restart the app/restart the Xbox One console. Restart your Xbox One console to restore that Xbox One My games and apps are not opening. Clean the game disc and check it for damage. Try another game disc.

You may not be able to if you try to play the game offline. If you have the same problem, try a soft reset of the console. It's a console reset, but it doesn't uninstall any games or apps and is a very good step to fix most problems.

  1. Check the status of Xbox Live services. Open your browser and check the status of Xbox Live services.
  2. Restart your console.
  3. Restart your router.
  4. Set up your console as your home console.
  5. Log out your profile and log in again.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.