How to fix the OneDrive web error code 6

OneDrive, as we all know, is a cloud service for Windows. It is exactly like Google with Google Drive and Apple with iCloud. This system is used by many people to store and share data online.

Office 365 OneDrive users have reported that they can’t access the OneDrive cloud library through their browser, the detailed error message reads, “Something went wrong. Please try again or refresh the page” with the error code: 6 refers to a timeout error due to a server problem, and inconsistent network connection, or problems with third-party software.

However, there are cases where the error occurs when using OneDrive. One such error is error code 6 on OneDrive, but don’t worry, because we’ll show you how to fix error code 6 on OneDrive so you can continue saving important files on your OneDrive. We’ll also show you an alternative tool you can use to back up and restore data from your Windows mobile device to your PC without using OneDrive.

The “Error Code 6” message you get when you access your OneDrive is just one of the most common error messages you get when using OneDrive. In fact, it simply means that there has been a timeout during that time. This error usually results in a “Folder cannot be displayed” message. This happens when you are trying to log in or working with a particular file on OneDrive.

The error code 6 you receive means that you cannot view folders or files on OneDrive. There are actually many reasons why this error code 6 occurs, and it’s just a common malfunction. You don’t need to worry as it is actually a very simple problem.

Follow the troubleshooting guide below to continue accessing your OneDrive documents.


What is causing the OneDrive web error code 6

What is causing the OneDrive web error code 6

The OneDrive cloud library error code 6 essentially means a timeout error. It could be due to a server issue, a network inconsistency, or third-party interference.

When diagnosing this problem, you must first make sure that the problem is not caused by a widespread server problem with the Microsoft Offline Online service. Once you’ve verified that the problem isn’t server-related, try accessing your Onedrive account from another device – either through mobile apps (iOS or Android) or directly through a browser.

A workaround that has helped some users get around the problem is to switch between the shared folder and the recycle garbage can when accessing the Web version of OneDrive. If that doesn’t work, you have no choice but to contact a Microsoft technician for specific help.


Here’s how to fix web error code 6 on the OneDrive

Here's how to fix web error code 6 on the OneDrive

Check your Internet connection

Microsoft says that in most cases, the error code 6 is caused by a bad Internet connection. If you’re having trouble accessing your OnDrive cloud storage, we recommend that you check your Internet connection service. If your connection is good, you can move on to the next solution mentioned above.

Check the status of Microsoft Office Online Services

If the problem is caused by a user, checking the status of Microsoft Office Online Services can solve the problem yourself. There are several steps you should take to check the status of the service:

  1. Visit the Microsoft Online Service Health portal. You need to visit “”.
  2. Log in to your administrator account.
  3. If you do not have an administrator account, you can find the “Try New Admin Center” option on the home page in the upper right corner. Create your administrator ID there and go to log in.
  4. In the administration center, go to ‘Health’.
  5. Select the “Service Health” button; it will take you to the Service Health portal.
  6. Here you will find information about the health of all your Microsoft services.
  7. Now select the status of the service in the “All Services” view, which will bring up a summary and notes.
  8. Check all the details here, such as service ID, status, start time, and last update.
  9. Now click on “Problem” to display all issues and problems.
  10. Either find a solution to the specific problem or contact a Microsoft technician for help.
Check for updates and restart

Check for pending updates for your system. You can perform the following steps to get updates:

  1. Go to Start.
  2. Search for “Settings.
  3. Look for “Updates and security” in settings and go there.
  4. Click on “Check for updates.”
  5. Make sure you’re connected to the Internet so you can get all the updates.
  6. Now restart your system.
Accessing OneDrive from your Android/Mac device

If you find OneDrive status and it doesn’t show you a server problem, you can access your OneDrive account from another device.

This is the most common problem for Windows and Mac. Access your OneDrive cloud account using an Android or iOS app. You can also access the web version of OneDrive from your Android device if you don’t want to have an app to do so.

Contact a Microsoft technician

If you feel helpless in solving problems, you can contact a Microsoft technician. They are always ready to help you, and some users have also reported that they have solved the error code 6 problem simply by giving the help of a Microsoft specialist.

  1. Visit the official Microsoft Web site, which is called “”.
  2. In the top-right pane, you will find a “Support” button.
  3. Here, select your service problem as “OneDrive.”
  4. At the very bottom is the “Get Help” column, where there is a “Contact Us” button.
  5. Click this button and describe your problem.
  6. Also, include your contact information.
  7. Remember to log in to your Microsoft account before contacting support.
  8. Within a few hours, the problem is resolved on the other end.
  9. After you receive a response from support, you’ll have access to the OneDrive cloud.


Frequently Asked Questions

  1. Close commands.
  2. Delete all data from the cache.
  3. This was our magic step - Make sure no weird proxy settings are running. ...
  4. Make sure your user is connected to the "normal Internet" - so no VPN or anything else (important for the first connection, otherwise it won't work anyway).

  1. Make sure OneDrive is working.
  2. Make sure that the file size does not exceed the 100GB set by OneDrive.
  3. Make sure you have the latest Windows updates and the latest version of OneDrive.

According to Microsoft, OneDrive error code 0x8004de40 means that the application is having problems connecting to the cloud. And the main reason for this problem is a poor or unstable internet connection. Another way to check if your internet is working properly is to launch a web browser and open some websites.

Click on Manage Applications. Find OneDrive and click on it. Tap Forced shutdown, then Clear data and Cache. Reinstall the app from Google Play.