How to Repair Audio / Video Out of Sync Problem on Netflix [All Platforms]

If you’re wondering why your Netflix account isn’t syncing, you’ve probably noticed that the sound doesn’t match the image on your screen. Depending on the device you’re using to access your Netflix account, you’ll need to restart or check that you’re using the latest version of the Netflix app software.

There are several other steps you can take. In this guide, we’ll look at all the possible reasons why your Netflix account isn’t syncing, and what you can do to make sure your streaming service is in sync.

What causes audio or video sync problems on Netflix?

  • Incorrect audio settings on your device.
  • Your Netflix streaming device needs to be updated.
  • Improper connection, unstable or slow internet connection.
  • The Netflix source title you are playing has a video/audio desync issue.

How to resolve Netflix video or audio out-of-sync issues?

Adjust the English 5.1 to English audio

  1. Open Netflix and watch the show/movie in English.
  2. Then scroll through the settings and select Audio and Subtitles.
  3. Then change the audio to English or English stereo.
  4. Now play the program and check if the Netflix audio is working properly.
  5. If that doesn’t work, see if setting the audio to 2.0 (or non-ATMOS) on Netflix solves the problem.

Disable HD streaming

  1. Launch Netflix and hover over your profile.
  2. Then select Account and go to Profile and Parental Controls.
  3. Then select the profile you want to change and open the playback settings.
  4. Then select the Media radio button and save your changes.
  5. Restart Netflix and make sure the sound works properly.

Reinstall the Netflix app (Mobile)

  1. Launch the settings on your Android device and open Apps.
  2. Then tap on Netflix and open Memory.
  3. Then tap on Clear Cache, and then tap on Clear Data.
  4. Confirm that you want to delete the data and click back.
  5. Now click on Uninstall and confirm that you want to uninstall the Netflix app.
  6. Once the uninstall is complete, restart your phone and install the Netflix app again.

Turn off autoplay under Hardware and Audio Devices (PC)

  1. Click on Windows, type Autoplay, and open the Autoplay settings.
  2. Now disable the Use Autoplay for all media and devices option and restart your computer to see if the sync problem is resolved.

Frequently Asked Questions

Netflix may not sync if your Netflix settings (HD mode) or your TV settings (such as Match Frame Rate) are not set correctly. The problem may also be caused by your device's outdated operating system.

  1. Incorrect audio settings on your device.
  2. Your Netflix streaming device needs to be updated.
  3. Incorrect connection, unstable or slow Internet connection.
  4. The Netflix source title you are playing has a video/audio desync issue.

  1. Set the Audio option to English 5.1.
  2. Disable HD streaming.
  3. Reinstall the Netflix app (mobile).
  4. Disable auto play on hardware and audio devices (PC).