The Missing Applications tab in your Adobe Creative Cloud can interfere with application progress. Fonts don’t sync, and you can’t manage Adobe applications.
Often the Apps tab is missing if the update feature is disabled or if there are new updates to your Creative Cloud. In some cases, your XML file may be corrupt or contain invalid values, so the Apps tab will not appear. Whatever the reason for the missing tab, you need to restore it in order to continue working with your Creative Cloud.
Why doesn’t the Apps tab appear in Adobe Creative Cloud?
The causes that lead to this problem are mostly software-related and have nothing to do with your computer’s hardware, unlike other Creative Cloud-related issues. Some of these, but not limited to.
A corrupted XML file: Adobe uses an XML file to store all the settings related to its operations, as well as other configurations. If the XML file itself is corrupt or has incorrect values, the desktop application will not be able to display the applications.
Incomplete application data: The application data folder in the Creative Cloud installation folder contains all application data settings used to work with Creative Cloud. This folder usually gets corrupted when you move the application from one location to another. Updating the folder can solve the problem immediately.
Administrative Restrictions: If you use an administrator account in the Creative Cloud application, the administration itself may have limited access to the applications in Creative Cloud. Changing permissions in the admin panel can solve the problem immediately.
Outdated Creative Cloud installation: Finally, if your Creative Cloud installation is corrupt or missing files/folders, the application will not work correctly and will result in errors like those discussed here. Reinstalling the entire application will solve the problem.
Before proceeding with solutions, make sure that you have an active Internet connection and that you are logged in as an administrator on your computer. You should also be prepared to work with Adobe Creative Cloud accounts.
Note: You should also consider creating a system restore point in case something goes wrong, and copy your Creative Cloud content to another location so you can always back it up if needed.
To restore the Apps tab in Adobe Creative Cloud
If you belong to an organization
Many organizations limit the applications you can install, so they disable the Apps tab of the Creative Cloud desktop application.
If you are experiencing the following issues, contact your administrator:
- The Apps tab is missing from the Creative Cloud desktop application.
- The Apps tab displays the following message: You do not have access to manage apps.
If you are not part of the organization
You need to uninstall and reinstall the Adobe Creative Cloud application, which includes the following steps:
- Go to the Adobe product installation directory. This is usually C: Programs (x86)Common FilesAdobe.
- Find the “AAM Updater” folder, the “OOBE” folder, and the “Adobe Application Manager” folder.
- Delete them.
- The folders are usually set to “Hidden”, so make sure that Windows Explorer shows hidden files and folders.
- If you’re having trouble deleting any of the folders, open Task Manager and stop all Adobe-related processes.
- Download and install the Adobe Cleaner tool.
- Launch the cleaning tool
- Download the Creative Cloud Desktop Application again
- Restart your computer
- Install the Creative Cloud tool
If you follow these steps, you will now be able to see a menu of tabs in your Adobe Creative Cloud desktop application. This means that you can now install any Adobe product, if you have one, and upgrade to the version you want.
Frequently Asked Questions
- Log in to creativecloud.adobe.com/apps and click Download or Install to install the application.
- Double-click the downloaded file to launch the installer.
- Follow the on-screen instructions to complete the installation.
- Click on Search.
- Click on the application.
- Scroll down and find "Utilities," click on it.
- Click on the Adobe Installer folder.
- Double-click Uninstall Application and follow the instructions.
Once you're logged in, you'll need to uninstall all Adobe Creative Cloud applications, such as Photoshop and Lightroom, from one desktop application. Go to the Apps tab, then click Installed Apps, then scroll down to the installed application and click the down arrow next to Open or Update, then click Manage -> Uninstall.
Restart your computer and open the Creative Cloud desktop application. Click the icon with three vertical dots in the upper right corner and select "Exit". Close all open applications on your system. Restart your computer and launch the Creative Cloud Desktop Application.