How to Troubleshoot Netflix Error Code NW-4-7 [PS4 and Xbox One]

Netflix has encountered an error followed by the message NW-4-7, which usually indicates a problem with the cache on your device or Internet connection.

According to Netflix, the error indicates that information is stored on your device and needs to be updated, or a problem with your network connection. The error can be resolved by resetting your network settings to defaults.

If you also encounter this error on ps4 and Xbox one, here are some troubleshooting steps for your device to solve the problem yourself.

What causes Netflix error code NW-4-7?

The NW-4-7 error code is usually caused by a network connection problem or too much temporary data stored on the smart device running the Netflix app. This problem is usually not a concern, as it can often be resolved with a few quick checks and tests.

How to repair Netflix error code NW-4-7?


Check your Internet connection

  1. Test the speed of your Internet connection.
  2. Try opening your browser and see if it can connect to the Internet.
  3. If you can’t connect, the problem may be a bad Internet connection. Contact your ISP for help.

Connect your device directly to your modem

  1. Turn off the TV or streaming device.
  2. Connect the TV or device directly to the modem with an Ethernet cable.
  3. Then turn off the modem and disconnect it from its power source. Wait 30 seconds and then plug it back in.
  4. Turn the modem on and wait for the LEDs to turn on.
  5. Turn on the device and open Netflix to see if the error is still occurring.

Restart the router

  1. Turn off the TV or streaming device.
  2. Unplug the router and modem and wait at least 30 seconds.
  3. Connect the modem first and wait for the indicators to turn on.
  4. Then plug in the router and wait for the lights to turn on.
  5. Turn on your TV or streaming device and open Netflix.

Check the DNS settings on your Xbox

  1. Open the Guide menu on your Xbox by pressing Xbox. Go to the Profile and System menu, then select Settings.
  2. Go to General Settings, then Network Settings -> Advanced -> DNS Settings. Set the DNS settings to Automatic.

Check the DNS settings on your PS4

  1. Go to the Home screen of your PS.
  2. Select the Settings icon in the upper right corner.
  3. Select Network from the list and go to Settings -> Configure Internet Connection.
  4. Go to Advanced Settings to check your DNS settings.
  5. After configuring the DNS settings, select OK to test the connection.
  6. If the connection works fine, you can watch Netflix without further problems.

Frequently Asked Questions

The message NW-4-7 usually indicates a problem with the cache on your device or with your Internet connection. According to Netflix, the error indicates information stored on your device that needs to be updated, or a network connection problem.

The NW-4-7 error code is usually caused by a network connection problem or too much temporary data stored on the smart device running the Netflix app.

  1. Run a speed test on your Internet connection.
  2. Try opening your browser and see if it can connect to the Internet.
  3. If you cannot connect, the problem may be a poor Internet connection. Contact your ISP for help.