In this guide Techquack, we will explain the steps you need to follow to solve the problem of no sound in Hearthstone on a Windows 10 PC/laptop. This free digital card game is borrowed from the Warcraft series and uses the same characters and elements. You play with a deck of 30 cards and a hero with special abilities.
There are also many different game modes to try. These include arena battles, ranked battles, and random battles. Win matches, complete in-game quests and use the rewards to customize your cards and improve your deck. Even some 6 years after its launch, it has cemented its place in the hearts of many online card game fans.
Unfortunately, many users are now experiencing sound issues with this game. Users playing Hearthstone on a Windows 10 PC or laptop can’t hear the sound or music in the game. We’re not just talking about weak or distorted sound, there is simply no sound.
But don’t worry. In this guide, we’ll share with you instructions on how to solve the problem of no sound in Hearthstone on a Windows 10 PC or laptop. Without further ado, let’s take a look at the solutions.
What is the cause of the “No sound in Hearthstone” problem on Windows 10 PC?
After receiving several reports, we started investigating and concluded that the problem occurs for several different reasons. The reasons why this problem may occur are as follows:
Sound mixing programs: Sound mixing programs are some of the most popular programs where this problem occurs because they interfere with the built-in audio mechanics.
Application tone is set too low: Another possible cause of this problem is that the application tone is set too low. The computer has different tone controls for different applications.
Sonic Studio: Sonic Studio is a popular software, but it has been known to conflict with the sound settings in games. In this case, changing the default sound settings may solve the problem.
Other applications: Although this rarely happens, we have received reports that other applications that do not perform any sound-related functions on your computer have caused conflicts with various modules.
Damaged Hearthstone files: If your installation files are corrupt and not working, you will have many problems. Checking for inconsistencies in your Hearthstone installation files can solve the problem.
In-game settings: Blizzard allows you to set in-game settings that depend on the specific game you are playing. If these settings are corrupt or malfunction, you may not hear sound.
Before you start working on a solution, make sure you are logged in as an administrator. You should also have an active Internet connection. Also, keep all of your work in progress.
Here’s how to fix the “No sound in Hearthstone” problem on a Windows 10 computer
Resetting the game settings
According to Blizzard engineers and various players, this is a viable option. In some cases, especially after updates, you may encounter unexpected problems. To reset your in-game settings, follow these steps:
- Go to the Battle.net desktop app.
- Open the menu in the upper-left corner.
- Select Settings.
- Select Game Settings.
- Click the Reset Game Settings button.
- Try restarting the game.
Check the sound settings in the game.
If your system settings are correct for all other applications except Hearthstone, the problem is probably related to the game. You should check the game’s sound settings. To do this, follow these steps:
- Open the Battle.net desktop application.
- Launch Hearthstone.
- Open the game menu in the bottom right corner.
- Select Settings.
- Make sure that both the master volume and the music volume are turned on.
- In addition, there are several shortcuts you can check. You may have inadvertently muted the sound.
- During playback, press Ctrl + S or Ctrl + M to try to deselect.
Restoring the game via the Battle.net client
In some cases, game files may be corrupted or incomplete due to malware. This can cause many problems, and the sound in the game is one of them.
Fortunately, you can use the Battle.net client to repair corrupted files. To restore Hearthstone files, follow these instructions:
- Open the Battle.net desktop application.
- Click on the game options above the game name.
- Select Scan and Restore.
- Launch the game once the process is complete.
Check the system sound settings
A logical step would be to check the system sound settings. This way, you can find out about any malfunctions without going into the game settings. And more often than not, these are simple things. So we suggest that you try the following steps:
- Check the cables and the overall performance of your speakers.
- If possible, try using your speakers/headphones with another system to make sure everything works properly.
- Try the sound in other games.
- Run the game in windowed mode and open the volume mixer. Hearthstone should be visible next to the system and speaker sounds. Make sure it is not disabled.
- Update your sound card drivers. Use the manufacturer’s drivers, not generic drivers.
- Try rebooting your computer.
- Under Playback Devices -> Properties -> Advanced tab, uncheck “Allow applications to have exclusive control over this device.
- Disable background applications that might interfere with the game’s sound.
- Disable compatibility mode. To do this, right-click Hearthstone.exe -> Properties -> Compatibility -> uncheck Run this program in compatibility mode.
- Select your preferred playback device as the default device. You can do this by right-clicking the audio icon in the system tray and opening Playback Devices.
- In the list that appears, highlight your preferred device and click Set Default.
The last resort for any player experiencing this problem is to reinstall the system. In addition, you will probably want to use some kind of registry cleaner to remove any previous registry entries.
- To reinstall the game, follow these instructions:
- Go to the Battle.net client and select the options above the game name.
- Click the Uninstall Game button.
- When the process is complete, close the client.
- Use a registry cleaner to clean the registry.
- Restart your PC and install the game through the Battle.net client.
Frequently Asked Questions
If you do not hear sound in your game (although there is sound in other programs), it is possible that your sound output device is not set by default. Your default device is marked in green. If you don't see a green checkmark on the device you are using, right-click on the device name and set it to default.
As shown below, the "X" symbol next to the virtual speaker icon means that the sound is muted. Simply click on the speaker button to expand the volume bar. Then click on the speaker icon to the left of the slider to mute it. You should also check to see if the sound is mute or muted on the hardware side.
Right-click on the "Start" button, select "Device Manager" and right-click on your sound driver, select "Properties" and go to the "Drivers" tab. Click on the "Reset Driver" option, if available, and Windows 10 will start the process.
Hardware problems can be caused by outdated or faulty drivers. Check that the audio driver is up to date and update it if necessary. If that doesn't help, try uninstalling the audio driver (it will be reinstalled automatically). If that doesn't work, try using the generic audio driver that comes with Windows.