Troubleshooting Netgear: Not Working

Netgear is the first company to release the fastest and smartest wireless routers in the world. Many people have multiple WiFi devices that require a strong, consistent and uninterrupted WiFi signal. However, some users complain that they encounter the “ is not working” problem while installing their Netgear wireless router.

To solve this problem, make sure that you are using the correct URL. Also, the web browser that you use to access the web address should not be loaded with caches, cookies, browsing history, or malicious files.

Why does Netgear not working?

Why does Netgear not working?

  • Many users make spelling mistakes when entering a name in the address bar. This redirects the user to a site other than
  • A slow Internet connection may prevent you from accessing the router login site. Therefore, you need to establish a faster broadband or WiFi connection. You should also check the speed of your internet connection before accessing the router login website.
  • There are a wide variety of web browsers that you can use to access the router login website. Whether you use Google Chrome, Microsoft Edge, Apple Safari, or Internet Explorer, it should be updated.
  • Outdated firmware can cause problems connecting to the router. Therefore, you should also check whether your router’s firmware is up to date or not.

How to solve the problem of Netgear ‘ not working’

How to solve the problem of Netgear ' not working'

Clear your browser cache

Your browser, like many other applications, uses the cache to speed up performance and improve the user experience. You may not be able to access the router management page if your browser cache is corrupt. In this case, clearing your browser cache may solve the problem.

You can follow the instructions for your browser. As an example, we will describe the process for the Chrome browser. If you don’t want to clear the browser cache, you can use your browser’s private/incognito mode (unless the private/incognito mode extension is enabled).

  1. Launch your Chrome browser and click the ellipsis button in the upper right corner of the window.
  2. Now hover over “Other Tools” in the menu and then click on “Clear Browser Data.”
  3. Then select the categories you want to delete and choose a time period (it’s best to select all categories and select the “All Time” period).
  4. Now click on Delete Data and wait for the process to complete.
  5. Then check if you can access

Resetting your router to factory defaults

A problem with your router may be the result of corrupted router firmware. In this case, resetting the router to factory default settings may solve the problem. However, be aware that after a factory reset, all of your router’s user settings and configurations will be lost, including your user name, password, SSID, etc.

  1. Make sure your router is turned on, and disconnect it from all other devices such as PCs, laptops, etc.
  2. Also, make sure that no cables other than the power cord are connected to the router.
  3. Now use a paperclip (or something similar) to press and hold the reset or factory reset button (on the back of the router) for seven seconds (the power light should flash during this process).
  4. Some models have two reset buttons; make sure to use the correct button to reset the router.
  5. Then release the reset button and wait for the router to reboot (the power LED will turn green).
  6. Now connect the router to the Internet, then connect the router to your computer with an Ethernet cable.
  7. Make sure your computer is not connected to another network/Wi-Fi.
  8. Then open a web browser and see if you can access
  9. If the Genie page appears when you access, click Yes.
  10. On the next screen, select Let You Choose, and then select your router model.
  11. When asked if you know how to disable Wi-Fi on your router, select No.
  12. Then follow the instructions on the screen to configure the router.

If you still can’t access after a factory reset, you need to perform a 30-30-30 reset (this will clear the router’s NVRAM, which will solve the problem).

  1. Make sure the router is turned on and that no cables other than the power cord are connected. Disconnect all devices (PC, laptop, etc.) from the router.
  2. Then press and hold the reset button (using a paper clip or similar object) for 30 seconds.
  3. Now, while holding down the reset button, unplug the power cord from the router and hold down the reset button for another 30 seconds.
  4. Press and hold the reset button, reconnect the power cord and hold the reset button for another 30 seconds.
  5. Then release the reset button and wait one minute.
  6. Now unplug the power cord from the router and wait another 30 seconds.
  7. Then reconnect the power cord and turn on the router.
  8. Now connect the router to the Internet and then to your PC with an Ethernet cable.
  9. Now start the web browser on the PC and hopefully, you will be able to access
  10. If so, remember to update your router firmware to avoid future problems (Advanced -> Router Update).
  11. If you’re having trouble connecting to Wi-Fi, try switching to the 5 GHz band after resetting the router to factory defaults.

Reboot the router and your system

The problem with the router may be the result of a temporary software/communication error. This scenario is very common and can occur from time to time. The problem can be solved by shutting down both the router and your system.

  1. Turn off the router, then shut down your system.
  2. Now unplug the power cord from the router.
  3. Wait at least 30 seconds, then reconnect the power cord to the router.
  4. Now turn on the system and wait for it to turn on completely.
  5. Then turn on the router and see if you can access the page.

Using a different connection mode

A problem can occur if your device’s connection mode (wired or wireless) is not properly configured, or if the router does not allow you to access its settings page for that mode. In this case, using a different connection mode may solve the problem.

  1. If you are having trouble with the wireless connection, connect the router and the system with an Ethernet cable to see if you can access
  2. If you are having problems with the wired network, try using a wireless connection.
  3. If you are using the 2.4 GHz band, try connecting to the 5 GHz band and see if the router problem resolves.

Frequently Asked Questions

If you cannot connect to or, try the following troubleshooting steps: Turn on your Netgear router. Connect your computer to the router's Wi-Fi network. If nothing helps, perform a factory reset of the router.

Try connecting to the router another way. If you're using WiFi, try connecting to wired Ethernet. You can also try different wireless connections. Turn off all other Internet or VPN connections and connect only to your NETGEAR router.

Launch a web browser from a device connected to your router's network. Type or in the address bar. The router login window appears. Enter your router administrator username and password.

  1. Reboot the router and the system.
  2. Use a different connection mode.
  3. Use the IP address of the router to open the management console.
  4. Clear the browser cache.
  5. Try a different browser or use Internet Explorer mode in Edge browser.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.