If you use Facebook, you may have noticed the “Sorry, something went wrong” error message. We are working to resolve this issue as soon as possible. This error message usually appears on the login screen, but it can also occur when you load new tabs after logging in.
What causes the “Sorry, something went wrong” Facebook login error?
Login data: In some cases, this error may be caused by login and other data stored in the Facebook app. The data may be incorrect or corrupt, which can prevent the connection from working.
Cookies: Cookies are stored by browsers to speed up the loading of certain pages and provide a smoother experience. However, sometimes they can become corrupt and prevent the page from loading.
Cache: Sometimes the cache stored by an application or browser can cause this error. Some startup configurations are cached by apps and cell phones to reduce load times and provide smoother usage. However, this cached data can be corrupted, which can cause the error to occur. This data may also prevent you from updating your news feed.
Extensions: If you are using a browser with many extensions or add-ons installed, you may experience problems with Facebook loading some pages. Extensions/extensions can sometimes prevent certain pages from loading.
How to troubleshoot the “Sorry, something went wrong” Facebook login error?
Delete browser cache and cookies
Search browsers store temporary data locally on your computer called cookies and caches. Your browser uses these caches and cookies to improve the load time of previously visited websites.
However, this data can accumulate over time and instead of helping your browser, it slows it down, which is why media files are not uploaded to Facebook.
- Press CTRL + H on your keyboard with the browser open to open the History tab.
- Then click on Clear browsing data.
- Now make sure “Cached images and files” and “Cookies and other site data” are selected.
- Finally, click on the time range and select “Every hour.” Click Clear Data to begin the process.
- After clearing the data from your browser, restart it and try using Facebook again to see if the problem has been resolved.
Reset your Facebook account settings
- In your browser, go to the Facebook login page.
- Fill out the login form using your own login information.
- Go to your account at the bottom of this page.
- Now change your password.
- When you’re done, open a new page in your browser.
- And go to fb.com.
- Log in with the password you just created.
- Follow the instructions on the “secure my account” screen.
- Now reopen the new page and go to fb.com.
- You should now have access to your Facebook account.
Disabling Browser Extensions
If you use browser extensions to enhance your media files, such as a video enhancer, try disabling them. Browser extensions can interfere with Facebook and prevent it from functioning properly.
- In the browser, click the Settings button in the upper-right corner of the screen.
- Then click the Settings tab to open it.
- In the Browser Settings, click on Extensions in the side menu.
- Finally, disable any browser extensions that are not related to Facebook.
- Restart the browser after disabling the browser extensions.
- Open Facebook again and try using it normally to see if the error message still appears.
Report the issue on Facebook
Report your issue to Facebook and let Facebook handle it.
Be sure to include important data such as your account information, the browser you’re using, and the media you’re trying to download when you report the problem so that it can be resolved more quickly.
Disabling VPNs
VPNs are third-party programs used on your device to protect and secure your data while you’re online. They work by masking your original IP address with a pseudo-IP address from their servers.
However, this makes your connection unstable and a proper connection to the site’s servers cannot be established because your IP address changes randomly. If you’re having trouble using Facebook, try disabling the VPN and see if the problem goes away or decreases.
Frequently Asked Questions
Why do I get an error message when I try to connect to Facebook?
For example, if you are trying to connect to an application or service through Facebook, the error is due to a lack of authorization. If you get an error message when connecting to the Facebook app itself, it could be a network, app cache, device, etc. problem.
How do I fix the “Sorry, something went wrong” error message on Facebook?
- You can try clearing the cache and temporary data. You can do this in your web browser settings.
- If that doesn't help, it's probably because you're using third-party browser extensions.
- You can also try using a different web browser.
What does it mean when Facebook says, “Sorry, something went wrong”?
If you get this error message, there may be a cache issue or a conflict between the Facebook client and recently added browser extensions. Resetting the Facebook app often works wonders.
How do I fix a problem with Facebook?
- Reload the page.
- Log back into your account.
- Clear your browser cache and cookies.
- Turn off your VPN.
- Turn off browser extensions.
- Check and reload your Internet.
- Try using a different browser.
Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.
