Not being able to access your Facebook profile is a real headache, especially when you don’t know exactly what’s causing the problem. Well, the situation that best describes this feeling is when you try to log into Facebook but get a generic “Sorry, something went wrong” error message without any further explanation.
If you encounter the system error we’ve already described, there’s no need to panic. There is no problem with your Facebook account, and yes, your personal information is always safe. However, there may be a problem with the Facebook application itself, as the “Something went wrong” error message usually describes a software-related problem that has occurred on the Facebook platform.
So in most cases, the problem should resolve itself automatically if you are patient enough. If you think something in your Windows 10 system is causing the problem, you can use the diagnostic methods described below by Techquack.
What causes the “Sorry, something went wrong” error?
The Cache: Sometimes the cache stored by an application or browser can be the cause of this error. Some startup configurations are cached by apps and mobile devices to reduce load times and provide a smoother experience. However, this cached data can be corrupted, which can cause the error to occur. Cached data can also prevent updates to the news feed.
The Referrals: In some cases, credentials and other data stored in the Facebook app may result in this error. The data may be incorrect or corrupt, so it may prevent you from logging in.
The Extensions: If you use a browser with many extensions or add-ons, Facebook may have trouble loading certain pages. Extensions and add-ons can sometimes prevent certain pages from loading, which can cause Facebook not to load in this case.
The Cookies: Cookies are stored by browsers to speed up the loading of certain pages and provide a smoother experience. However, sometimes they can get corrupted and prevent the page from loading.
How can I fix the “Sorry, something went wrong” error?
Clear your browser cache and cookies
Browser caches and cookies store information offline. While this information helps speed up loading subsequent sessions of related sites, if corrupted, it can prevent the site from loading. The same thing can happen to Facebook.
The procedure for clearing cache and cookies in Firefox is as follows:
- Click Library and choose History -> Clear Current History.
- In the Clear, All History window, select the Cache and Cookies checkboxes.
- Select All as a time interval.
- Click Clear Now to delete the cache and cookies.
Follow the steps below to clear your Google Chrome cache and cookies:
- Open Chrome://settings/clearBrowserData in the Google Chrome address bar.
- Select “All the time” as the time range and check the boxes for cookies and other website data, as well as cached images and files.
- Click Clear data to delete the files.
Remove problem extensions from your browsers
Problem extensions can also cause a “Sorry, something went wrong” Facebook login error. To check this, try opening your browser in private browsing mode. If it prompts you to do so, do not select the option to activate extensions.
If Facebook works well in private browser mode, you can remove problematic extensions, especially those related to Facebook.
Reload the site
Sometimes you have to be patient because the problem may be temporary. However, you can also try reloading the web page by bypassing the cache – press the key combination CTRL+Shift+R.
Frequently Asked Questions
Why does Facebook keep saying "Sorry, something went wrong"? If you get this error message, you may have a cache problem or a conflict between the Facebook client and recently added browser extensions.
The Facebook Messenger message for a particular contact shows an error message "Something went wrong, please try again." Why is this happening? It means that the page or group you are trying to contact has blocked you.
- Go to facebook.com/login/identity and follow the instructions.
- Make sure you're using the computer or cell phone you previously logged into your Facebook account with.
- Find the account you want to reset.
- Follow the instructions on the screen to reset your account password.
- Scroll down and click on the "I still need help" section.
- Go to where it says "Contact our support team."
- From there, you can click the "Chat" button.