Sometimes something doesn’t work on your computer and you turn to Windows built-in troubleshooters for help. Troubleshooters can find and solve many common problems for you, but the “troubleshooting error” problem can occur unexpectedly. In this post, Techquack provides helpful solutions to this troubleshooting problem.
Windows Troubleshooter is an integrated tool that you can use to troubleshoot the causes of various errors and problems. However, what happens if this feature generates error messages while troubleshooting? Today in this post we are going to discuss this error type 0x8e5e0247 which does not allow the diagnostic tool to start. Having the same two Intel drivers, disabled cryptographic services, and misconfigured system settings leads to 0x8e5e0247 error when diagnosing Windows 10.
To troubleshoot the issue, you need to uninstall both drivers, i.e. Intel Fast Storage Technology and Intel Raster Memory. If this does not solve the problem, enable the disabled services, and change the status key settings either through registry policy or group policy. If the error message persists, the problem may be with recent updates. Therefore, use the System Restore Point that you created earlier to restore the PC to the previous state where it worked perfectly.
When troubleshooting Windows 10/8/7, an error occurred
Troubleshooting your PC can be a daunting task. But Windows 10/8/7 has built-in diagnostic tools that can help you automatically resolve most common Windows issues with just a few clicks.
For example, if you can’t add new hardware or have problems such as unexpected keyboard behavior, software compatibility issues, search and indexing problems, Windows update issues, etc.
However, troubleshooters don’t always work well.
Sometimes, when trying to fix computer problems, a “Troubleshooting Error Occurred” error message appears on your Windows 10/8/7 computer screen, followed by an additional message.
The additional message can be read as follows:
- The problem is that the troubleshooter does not start.
- An unexpected error has occurred. The Troubleshooter cannot continue.
Usually the “Error Occurred” interface has a random error code, such as 0x80070057, 0x8000FFF, 0x80070005, 0x80070490, 0x80070002, 0x8e5e0247, 0x803c0103, etc.
It’s annoying when Windows diagnostics don’t work, especially when you’re fixing a problem that’s been bothering you for a while. How to troubleshoot the problem? Follow the solutions below to find out how to fix the problem.
What is the cause of error 0x8e5e0247?
Some Windows users have reported recently noticing a problem that occurs every time they try to diagnose it. The following message will be displayed:
An error has occurred during troubleshooting. The problem is that the troubleshooter does not start.
This problem occurs in almost all versions of Windows. It usually happens when you try to run the built-in troubleshooter or the official Microsoft Fix It tool.
So, when you run the troubleshooter, you get the error message above.
When you click “View Error Information” you get random error codes, which can vary from computer to computer.
There are some solutions to this problem, which you will find in this article.
Ways to fix error 0x8e5e0247 on Windows 10
Update Intel Rapid Storage Technology
If you get this error message after upgrading your PC configuration to a new hard drive or SDD, the problem may be related to an old Intel Rapid Storage Technology driver that doesn’t know how to handle the current drive size.
If this scenario applies, you may be able to solve the problem by updating the Intel Rapid Storage Technology driver to the latest version through official channels. Similar users struggling with the same error message have reported that they were able to solve the problem permanently by following the instructions below.
Here is what you need to do to update the Intel Rapid Storage Technology driver:
1.) Download the latest version of the Intel Rapid Storage Technology (Intel RST) driver.
2.) When you get to the next screen, look in the left pane of the screen and download the SetupRST executable.
3.) Then accept TdS and wait for the download to complete.
4.) Once the SetupRST executable has been downloaded, double-click it and follow the on-screen instructions to complete the installation of the latest Intel RST driver.
5.) After the installation is complete, reboot your computer manually if not prompted.
6.) After the next boot sequence is complete, repeat the action that previously caused error code 0x8e5e0247 and verify that the problem is resolved.
If the same problem persists, proceed to the next method.
Uninstalling Intel Matrix Storage
If you are using Intel Matrix Storage but also have the Intel Fast Storage Driver (or AMD equivalent) installed, it is possible that error code 0x8e5e0247 occurs due to a conflict between the two drivers that essentially do the same thing.
In this case, you can solve the problem by using the Programs and Features utility to uninstall the Intel Matrix Storage utility. Several users experiencing the same problem have reported that the error code stopped occurring after they followed the instructions below and rebooted the computer.
Here is how you should proceed:
1.) Press the Windows + R keys to open the “Run” dialog box. Then type “appwiz.cpl” and press the Enter key to open the “Programs and Features” utility.
2.) Once in the “Programs and Features” window, scroll through the list of installed applications and locate Intel Matrix Storage. Right-click and select Uninstall from the context menu.
3.) Follow the instructions on the screen to complete the uninstallation and then restart your computer.
4.) In the next boot sequence, make sure that the problem is resolved by repeating the action that previously triggered the error.
If you still see error code 0x8e5e0247, proceed to the next method.
Performing SFC and DISM scans
Another possible scenario that could trigger error code 0x8e5e0247 is a corrupted system file that interferes with Windows Update or Windows Troubleshooting. If such a situation occurs, you should be able to solve the problem by fixing the corruption using utilities such as DISM (Deployment Image Servicing and Management) or SFC (System File Checker).
Both utilities repair corrupted system files, but they do it in different ways.
SFC uses a local cache to replace corrupted files with clean options, while DISM uses Windows Update to download new copies.
If you suspect that a corrupted system file is causing the problem, we recommend using both utilities in the order shown below. The following paragraphs describe how to perform an SFC and DISM scan:
1.) Press the Windows + R keys to open a runtime window. Then type “cmd” and press Ctrl + Shift + Enter to open the extended command prompt. When you see UAC (User Account Control), click “Yes” to grant administrator access.
2.) After successfully opening the extended command line, type the following command and press Enter to start an SFC scan: sfc /scannow
Note: Stopping this scan in the middle may cause additional damage to system files. Therefore, do not close the CMD window or shut down your PC suddenly before the scan is complete. Note that this may take several hours, depending on the specifications and memory of your PC.
3.) After the SFC analysis is complete, restart the PC and see if the problem is resolved on the next boot.
4.) If error code 0x8e5e0247 still occurs, run another step 1 to open another extended CMD command, but this time enter the following command to run the DISM scan: DISM /Online /Cleanup-Image /RestoreHealth.
Note: Remember that DISM needs a reliable internet connection to download clean copies of corrupted files, so make sure that you use a stable internet connection.
5.) After the process is complete, restart your computer and see if the problem is resolved the next time you start the system.
If error code 0x8e5e0247 is still present, go to the last method below.
Perform a repair installation
If you were unable to fix error code 0x8e5e0247 using the two built-in utilities above, it’s likely that your system is experiencing serious damage (which can affect some important operating system files).
If this scenario applies, you may be able to resolve the problem and avoid reinstallation by performing a recovery installation instead. This procedure resets all Windows components, including the boot data. However, the advantage of this method is that all your personal files will remain untouched – this means that your applications, user settings, and storage media (photos, videos, documents) will not be deleted.
Frequently Asked Questions
- Select Start -> Settings -> Update and Security -> Troubleshooting.
- Select the type of troubleshooting, and then select Run Troubleshooting.
- Run the Troubleshooter and answer all the questions on the screen.
Intel RST driver is outdated - the most common cause of this problem is an outdated fast storage driver that cannot handle the amount of memory present in the system configuration. Damaged system file - another possible culprit for error 0x8e5e0247 is a corrupted system file.
Sometimes, malicious applications interfere with major Windows 10 components and may display the error message "Troubleshooter has stopped working". If you see this message, make sure you run a detailed scan of your system with an antivirus tool.
If you see an error message on your computer that says, "Oops, something went wrong. An unexpected error. It usually indicates information stored in your browser that needs to be updated.