Fixed unknown error 0XE80000A in iTunes that could not connect

Under Windows 10, iTunes has been known to produce the most ridiculous errors. Whether it’s the inability to play content on your iPhone or simply refusing to play music, iTunes will rarely let you down in this area. Of course, we hope you understand the sarcasm that comes from the frustration caused by many of these mistakes.

Just the other day, our Windows 10 computer greeted us with the message “iTunes was unable to connect to this iPhone, unknown error (0xE80000A)”, leaving us bewildered. We wanted to back up our iPhone to install the iOS 13 beta, and the timing couldn’t have been worse.

Fortunately, iTunes-related bugs can easily be fixed, provided you agree to take some time to try some troubleshooting tricks. Let’s see what you can do to fix iTunes error 0xE80000A when you connect your iPhone to your computer.


What is the cause of the ‘iTunes couldn’t connect to this phone. There was an unknown error 0xe80000a’ Windows error message?

What is the cause of the 'iTunes couldn't connect to this phone. There was an unknown error 0xe80000a' Windows error message?

The reasons for this error message may vary depending on the scenario, but most often they are caused by the following.

Damaged USB port or cable: A damaged USB port or cable may prevent your Apple device from properly connecting to your computer, resulting in this error. Therefore, make sure that the USB port or cable you are using is not damaged.

Incomplete iTunes installation: Another reason for this error may be the failure or partial installation of iTunes on Windows. If the iTunes program did not load correctly or the installation process was only partially completed, you will get this error.

The processes are not working properly: The error message may also be caused by faulty iTunes processes on your system. This problem can be solved by simply stopping the annoying processes and then reconnecting the device.


How to fix iTunes Unknown Error 0XE80000A in Windows 10

How to fix iTunes Unknown Error 0XE80000A in Windows 10

Update the Windows PC, iTunes, and iOS with the latest version

The best way to fix this error is to update your software. Since these kinds of errors are sometimes caused by software or hardware incompatibilities, installing the latest updates on your iPhone and Windows PC can really get you out of this situation. However, make sure that the iTunes software is up to date on your Windows PC.

  1. The first thing you can do is start updating your Windows PC. To do this, go to your computer settings, then check for updates and security, and now check for updates. If new updates are available, update your computer to the latest version of Windows 10.
  2. You can then update your iPhone or iPad. Open the Settings app on your iOS device and click General, then Update Software. When the update is available on your iOS device, click Download and Install. You can learn about bug fixes and issues that have been resolved by clicking Learn More.
  3. The last thing you need to do is update the iTunes app on your Windows computer. Updating iTunes on your Windows 10 computer requires an Outlook zip code. If the update is available, click on it, complete the update and restart your computer to check for errors.
Turn off antivirus and security software on your PC

Sometimes antivirus software or third-party software can cause connectivity problems between your iPhone and iTunes software.

  1. You can temporarily suspend or uninstall the antivirus and third-party security software on your Windows PC to check.
  2. After that, restart the connection from the computer to the iPhone or iPad by disconnecting the cable and plugging it back in. Then check if the problem remains.
Restarting services for Apple mobile devices

This is another option. And this method is very helpful when you have problems connecting and disconnecting devices. This effective solution will probably help you fix iTunes error 0xe80000a on your Windows 10 computer.

  1. Press Windows + R, type services.msc, and press ok.
  2. Scroll down and find AppleChargerSrv.
  3. Now right-click on Apple’s Mobile Device Service and enter properties.
  4. Check whether this service is automatic or manual. If the service is manual, change it to automatic and click Start.
  5. After that, click OK to register it.
Resetting location and privacy settings

Sometimes AppleiPhone or iPad location and privacy settings can be corrupted. This is another cause of iTunes error 0xE80000A. These types of settings in the Apple iOS operating system have the same trusted permissions that were given to your iPhone or iPad when you first connected it to your computer.

To fix the problem, you need to reset them. To reset your location and privacy settings, follow these steps.

  1. On your iPhone, open the Settings app. Now tap the Main Menu and then Reset Menu.
  2. On the next screen, tap Location and Privacy. After that, you will get a reset confirmation. Click on it and complete the process.

You have now successfully completed the location and privacy reset. Next, you can try connecting your iPhone to your Windows computer and start iTunes and then click Trust in the pop-up window when prompted.

Reset lock folder

This is an exclusive folder created by the iTunes app on a Windows 10 PC.

The Lockdown folder contains the various security certificates required for successful communication with previously connected Apple iOS devices. In addition to location and privacy settings, you can reset them to resolve iTunes error 0xE80000A. Here’s the reset process.

  1. Open the Windows Runtime window by pressing Window+R. Type %ProgramData% in the empty Run field and click OK.
  2. In the file explorer window that appears, double-click the folder written by Apple.
  3. Once the Apple folder is open, right-click the folder labeled Lockdown, then left-click Rename.
  4. Now rename the folder to Lockdown. old.

Now you can try restarting iTunes on your Windows computer and reconnect your iPhone or iPad, then click Trust when prompted.

The lockdown folder is now automatically created from scratch with the security certificate needed to successfully establish a connection between the two devices.


Frequently Asked Questions

Make sure that you have the latest version of iTunes that works with your computer. Make sure that you have the latest software installed on your Mac or Windows computer. Make sure your device is turned on. If the "Trust this computer" warning appears, unlock your device and click "Trust."

An unknown error or "0xE" error always means that iTunes on your Mac or PC does not recognize the connected iPhone. Disconnect all devices except your iPhone. Try using a different USB port and then a different Apple USB cable to see if it works. Reboot your computer and iPhone.

Plug the cable into iTunes, turn it off, and then turn it back on by holding down the power button and volume up button. Try updating iTunes to the latest version. This can easily cause an error 0xE8000015.

  1. Reboot your computer and device.
  2. Update iTunes and iOS.
  3. Turn off the read-only option.
  4. Take full control of your iTunes folder.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.