Error 0xc00d36b4 is an error code that you may get when trying to play a music or video file under Windows 10. In this article, Techquack offers some solutions to this pesky problem.
Many users play a lot of video or music files on their computers as part of their daily work or leisure activities. However, some of them report that they sometimes get an error 0xc00d36b4 when opening a media file. The error code is usually accompanied by a message similar to “Cannot play”. This is in a format we do not support. Please choose something else.
Error 0xc00d36b4 can occur in various media applications such as Windows Media Player, Groove, Xbox, etc. How to fix 0xc00d36b4 error? Here are some possible solutions.
What is the cause of the 0xc00d36b4 error in the Groove Music Player?
Media file is not supported: Groove Music Player only works with a limited number of file formats. It supports the most common file formats, but cannot support newer formats that are not widely available. If the file is not supported by Groove Music Player, you can use an online or offline converter to make the file compatible or use a third-party tool that supports more file formats.
Windows Media Player stuck in a blurred state: It turns out that this problem may occur because the main component that powers Groove Music Player (Windows Media Player) is stuck in a blurred state. If this scenario applies, the problem can be solved by going to the Windows Features screen and disabling the media features before restarting and reactivating them.
Interference between codecs: There is a certain set of third-party codecs that have been known to conflict with the Groove Music Player application. If you currently have Nero Codecs installed on your computer, you can solve the problem completely by uninstalling the application from the Programs and Features menu.
Defective audio format: Another real possibility that can cause this error code is a defective audio format activated after an incorrect system restart or shutdown. If this scenario applies, you can solve the problem by accessing the audio settings on the device in use and changing the default format to a different sample rate and bit depth.
To fix Groove Music Player error 0xc00d36b4
Using a third-party media player
As mentioned above, the file format may not be supported by your media player. If you’re using Windows Media Player by default, this is to be expected. In that case, simply download another media player and install it by default. Now try restarting your video.
If that doesn’t work, you can try other methods.
Update your drivers
Outdated display drivers most often cause errors, such as the 0xc00d36b4 error in Windows 10. In this case, follow these steps to update the drivers:
- Right-click Start and select Device Manager. Locate the device on the memory card and right-click the driver icon to enlarge it.
- Select “Update Drivers”, click “Browse My Computer”, then click “Select from the list of device drivers on my computer”.
- In the driver list that appears, select the driver you want (depending on your device model). Then click “Install” and restart your computer. You can also visit your computer manufacturer’s website.
- Here you can select, download and install the latest display driver.
Copying and Converting
If your video file format is not supported by the player, you can simply make a copy of the original file and convert it to any video format the player supports. You can download any converter from the Internet, such as a free video converter.
Now you can play and enjoy the video again. If that didn’t help you, the following method will surely help you.
Installing the missing codec pack
If you have recently installed a codec application, you need to uninstall it first. Reboot your computer. You can try to find the missing codec packages in the checked sources and run them.
Frequently Asked Questions
- Check if the file format is supported.
- Turn off copy protection in Media Player.
- Activate Windows Media Player.
- Install missing codecs.
- The playback settings are not set correctly.
- Move music files.
- Open the Run window and type ms-settings: recovery and press Enter.
- Go to the Recovery tab and click Refresh and Security Settings.
- Find the Advanced Boot option and click Reboot Now.
- Go to Troubleshooting and click Advanced Options.
- Click Startup Options and restart your computer.
If the Groove Music app keeps crashing or just doesn't work, it could be a problem with the app itself. If you're having problems with Groove Music, follow these steps to reset the app: Select Groove Music. Click the "More Options" link.
- Under Now Playing, right-click on the file you want to play, then select Properties.
- Click the File tab, note the codecs listed under Audio Codec and Video Codec, and select OK.
- Select About Windows Media Player on the Help menu.