Some users trying to access or download shared files on OneDrive may encounter the message “Error 0x80070185, The cloud operation was unsuccessful”. This post lists the most appropriate solutions you can try to successfully resolve the issue.
The OneDrive error also occurs when a user tries to open a file from a SharePoint library using the OneDrive sync feature for that particular library. In this case, the affected users migrated their data from the local network to SharePoint Online using the SharePoint migration tool.
This error can be quickly fixed for this file by clicking the “Try Again” button 4-10 times, but it’s more of a workaround than a solution. So if you’re looking for a more permanent solution, skip to the next post.
What causes OneDrive error code 0x80070185?
This OneDrive error 0x80070185 occurs when a user tries to access their downloaded or shared files. Based on research on various forums and blogs, we have deduced a few common reasons why you might encounter this problem.
- Damaged installation file
- Corrupt cache and temporary files
- Problems in Windows Registry
- Problems with anti-virus or Windows Firewall
- Internet Access Denied
- Malformed certificates
- Large file size
- Due to third-party software
Since the cause of this OneDrive error code may be different for different users, we have listed the solutions that can help all types of users facing this problem. Now that you’ve learned the reasons that can cause this problem on cloud storage, let’s check out how to solve it.
How do I solve the OneDrive error code 0x80070185?
Uninstalling and reinstalling OneDrive
- First of all, open the settings screen by pressing the Windows + I keys.
- Then click on “Applications.”
- Then click on “Applications and Features.”
- Then simply type “OneDrive” in the search box.
- Then click on “Microsoft OneDrive.”
- Then click “Uninstall” to remove OneDrive from your computer.
- Now, wait a while for Windows to uninstall OneDrive from your computer.
- Open the Microsoft Store on your computer.
- Then type “OneDrive” in the search box.
- Then click on “OneDrive” in the search results.
- Click “Get” to get the OneDrive app.
- Finally, click “Install” to install the OneDrive app on your system.
- First, right-click the OneDrive icon (the cloud icon) in the right corner of the taskbar.
- Simply click “Close OneDrive” here to close OneDrive.
- If the prompt “Are you sure you want to close OneDrive?” appears, just click “Close OneDrive” to close it.
- In the next step, type “OneDrive” in the search box.
- Then click on “OneDrive” in the parent search results.
- Once OneDrive opens, try accessing the desired file again.
- Select “Always save to this device” and “Share space”.
- Select the files and choose “Always save to this device.”
- Now click on Share Storage.
- Try again and see if the problem is fixed.
Log out and log back into OneDrive
- First, right-click on the OneDrive icon (cloud icon) located in the taskbar.
- Then click “Settings” to access the OneDrive settings on your computer.
- In the Microsoft OneDrive window, click the “Account” tab.
- Here you need to click on “Disconnect this PC.”
- When you are prompted “Disconnect account on this PC”, simply click “Disconnect account”. You will now exit OneDrive.
- After logging out of your OneDrive account, the OneDrive login window should automatically appear on your computer.
- If not, click in the search box and type “OneDrive”.
- Then click on “OneDrive” in the search result that appears.
- Enter your OneDrive email ID in the box.
- Then click “Login” to begin the registration process.
- In the next window, enter your OneDrive password when prompted.
- Then click “Login” to complete the login process on your computer.
- Then try accessing the problem files in OneDrive again.
Frequently Asked Questions
- Restart the OneDrive Sync client application on your PC.
- Make sure that your OneDrive account is connected to Windows 10.
- Make sure that you have selected the OneDrive folders that you want to sync.
- Complete the OneDrive setup process.
- Make sure that the paths to the files in OneDrive are short.
- Check the available storage space on your computer.
- Reset the files in the OneDrive program.
- Set the OneDrive settings to Always store on this device and Free space.
- Check if you have enough space in the partition.
- Moving or changing the OneDrive location to a different partition drive on your Windows 10 PC.
If you unlink your computer from OneDrive, all other devices associated with OneDrive will continue to sync as normal, and no files will be deleted from your computer or OneDrive. However, OneDrive will be disabled on that PC and files will no longer sync.
- Exit OneDrive (right-click on the taskbar).
- Go to Control Panel -> User Accounts -> Login Information Manager.
- Click on "Windows Credentials" (right).
- Select the down arrow to the right of "OneDrive Cached Credential.
- Select Edit and enter the username and password for your OneDrive account (Microsoft account).