How to Troubleshoot: Xbox One Controller Disconnecting Problem

The Anniversary Update for Windows 10 brought a ton of improvements to the operating system, including a ton of bug fixes and enhancements. Everyone rushed to update it because of the “hype” generated by the fact that it brought major changes to the OS. But like all new programs, this one was not without problems. After the update, many controllers became unusable.

Since the Xbox One is Microsoft’s flagship controller, it worked, but it also had many problems. One of the most common problems users encountered was the controller accidentally shutting down after a certain amount of time playing. It worked fine for a short period of time after being turned on, and then it would shut down again. This caused a lot of frustration among gamers, as the Xbox One controller is one of the most used controllers in the gaming industry. If it behaves randomly and causes problems, it means you can’t use it smoothly like before.

We’ve listed some of the fixes you can try to apply to your computer. Before you get started with this guide, read through it and try the methods listed. If they don’t work for you, you can always go back and try the solutions listed here.

What Causes the Xbox One Controller to Disconnect?

If your Xbox One controller keeps disconnecting, you may be wondering: why does my Xbox One controller keep disconnecting? Here are some common causes of the Xbox controller disconnect problem. Let’s take a look at them together.

Several reasons can cause your Xbox One controller to disconnect. According to some Xbox users, the Xbox One controller disconnect problem may be caused by faulty or outdated controller firmware. Also, if your controller’s battery isn’t powerful enough, you may have an Xbox One controller disconnect problem.

How to Solve your Xbox One Controller Disconnecting Problem

Update the controller firmware

Sometimes the Xbox One controller shutdown problem is caused by incorrect or outdated controller firmware. You need to make sure that your controller firmware is up to date, and update it if it is not. If your controller is completely unusable, you will need another controller to update.

  1. Connect the USB cable between your controller and your console.
  2. Log into Xbox Live on your Xbox One console.
  3. Press the menu button on the controller.
  4. Select Settings.
  5. Select Devices and Accessories.
  6. Select the controller with which you are having a problem.
  7. Select Update.
  8. Select Continue.
  9. If the system displays an “Update not required” message, your controller firmware is up to date.
  10. If not, wait until the update is complete.
  11. Check the controller and make sure it is back to normal.

Restart your console

Turning off the power can completely reboot your Xbox One console, which is useful for troubleshooting your console and controller. Here’s how to turn off your console:

  1. Press and hold the Xbox button on the front of your Xbox One console for about 10 seconds to turn the console off.
  2. Press the Xbox button on the console to turn it back on.
  3. Try your controller and see if that solves the connection problem.

Reconnecting Xbox One controller

You can also try reconnecting your Xbox One controller to the console. This may restore the connection and prevent your Xbox One controller from frequently disconnecting.

If you are using a wired controller, disconnect the cable and reconnect it. If the problem persists, try using a different cable or USB port to see if the problem is resolved. If you are using a wireless controller, you can follow these steps to reconnect the controller.

  1. Press and hold the Wi-Fi button on your controller until the Xbox button on your controller flashes.
  2. Press and hold the Wi-Fi button on your controller until the Xbox button on your controller lights up.
  3. Try your controller and see if that fixes your controller.

Update your Xbox One controller driver

If you’ve connected your controller to your PC but it keeps disconnecting, you may be using the wrong Xbox One controller driver or it may be out of date. So you need to update your Xbox One controller driver and see if that solves the problem. If you don’t have the time, patience, or skill to update the driver manually, you can do it automatically with a third-party driver update program.

A third-party driver update program automatically detects your system and finds the right drivers for it. You don’t need to know exactly what system is installed on your computer, you don’t have to worry about downloading the wrong driver, and you don’t have to worry about making a mistake during installation.

Frequently Asked Questions

  1. Turn off the console.
  2. Replace the batteries or charge the battery pack.
  3. Try connecting it to another console in a different location.
  4. Update the controller firmware.
  5. Reconnect the controller.
  6. Contact your Xbox support personnel.

Dead batteries are the most common reason your controller shuts down. Press the small button at the top of the battery compartment to remove it, then remove the batteries. Replace the batteries. Use new AA batteries and never mix old and new batteries.

Sometimes the problem of your Xbox One controller shutting down is caused by incorrect or outdated controller firmware. You need to make sure your controller's firmware is up to date, and update it if it is not.

  • Connect the USB cable between the controller and the console.
  • Connect to Xbox Live on your Xbox One console.

The repeated shutdown of your Xbox One controller may be due to battery issues. You should pay attention to the battery indicator on the Xbox One controller's home screen and make sure there is enough charge. If there is not enough power, you should replace the batteries or charge the battery.

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