Recovery: Windows 10 error “Windows Hello doesn’t work”

Microsoft has introduced some useful additions to Windows Hello with each new update. Users can now use Windows 10’s facial recognition feature on Microsoft Edge and related devices.

However, the latest update for Windows 10 may actually cause some problems with Windows Hello, as it affects much of the system’s functionality.

If you’re having problems with Windows Hello after installing the update, don’t worry, we’ve prepared some solutions that can help you solve the problem.

Various factors can actually cause the Windows Hello problem, and we have tried to cover most of them.

So, without further ado, here are some solutions to Windows Hello problems in Windows 10.


What causes Windows Hello in Windows 10 to fail?

What causes Windows Hello in Windows 10 to fail?

There are several reasons why Windows Hello usually no longer works in Windows 10. These reasons are usually related to recently installed Windows updates, a Windows reset, or something similar. See the list below:

Trusted Platform Module (TPM) is not configured on the device: TPM must be configured and running on the device to allow domain users to log in with a PIN. Users solved the problem by installing it on their computers.

Logging in with a PIN is unauthorized: as with the first cause, a recent Windows update may have disabled the PIN login authorization that you had previously. Be sure to re-enable it in the registry editor.

Old drivers for imaging and biometric devices: If the drivers for the devices you need, such as webcams, fingerprint sensors, and iris scanners, are old and outdated, Windows Hello will not run. Updating the device manager has solved the problem for many users.


How do I solve the “Windows Hello doesn’t work” problem on Windows 10?

How do I solve the "Windows Hello doesn't work" problem on Windows 10?

Use Windows 10 hardware and device diagnostics software

Windows 10 comes with several diagnostic tools that specialize in finding and solving problems with your device. Luckily, troubleshooters can fix hardware and device errors on your computer without having to download a single file.

Here’s how to get the Windows 10 Hardware and Peripheral Diagnostic Manager working.

  1. Press Windows + R on your keyboard to pop up Run. Here, type “management” and press OK.
  2. Be sure to change the display mode to “Small Icons” or “Large Icons”.
  3. Click on “Troubleshooting.”
  4. Select the “Hardware and Sound” category.
  5. Click “Hardware and Devices” and follow the instructions on the Troubleshooting Assistant screen.
Configure the Trusted Platform Module

TPM (Trusted Platform Module) technology must be configured and enabled on your device in order for you to use Windows Hello. It is possible that TPM was turned off accidentally or during a Windows update, causing your Windows Hello to stop working as expected.

  1. Press the Windows + R keys on your keyboard to bring up “Run”. Type “rpm. msc” here and press the OK key.
  2. Click “Action” on the top menu, then select the “Prepare TPM…” option.
  3. Click “Restart” and follow the instructions on the screen. When you’re done, make sure that Windows Hello is running.
Using the registry editor

You can use the registry editor to allow PIN logins and possible Windows Hello diagnostics.

  1. Press the Windows + R keys on your keyboard. Type “Regedit” and click OK.
  2. In the left pane navigate to the next key or copy the key from the address bar: HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsSystem.
  3. Look for the “AllowDomainPINLogon” entry. If you don’t see it, create it by right-clicking on an empty space and selecting the New value → DWORD (32-bit).
  4. Double click on the “AllowDomainPINLogon” entry and change the data value to “1”. Click on the OK button to complete the change.
  5. Reboot your computer. Check to see if Windows Hello is working.
Resetting Face and Fingerprint Recognition Options

Some users have reported that simply resetting the two options that are part of the Windows Hello security features can solve problems.

  1. Open the Start menu and select Settings. You can also use the Windows + I shortcut.
  2. Click on the “Accounts” tile.
  3. In the left pane, select “Connection Settings.”
  4. Find the “Face Recognition” and “Fingerprints” options and click “Delete” to reset them.
  5. Click the “Get Started” button and follow the on-screen instructions to set up Face and Fingerprint Recognition again.
  6. Restart your computer. Check to see if Windows Hello is working.
Updating biometric and imaging device drivers

Updating the drivers can be a simple and straightforward solution to get Windows Hello working again.

  1. Press the Windows + X keys on your keyboard and select “Device Manager” from the menu.
  2. Expand the “Imaging Devices” and “Biometric Devices” sections by clicking on the arrow icon next to them.
  3. Right-click on the devices listed in these sections and select “Update Drivers.
  4. Allow Windows 10 to search for the latest driver on your local computer or online, and then follow the instructions on the screen.
Updating Windows 10 to the latest version

Some users report that simply upgrading to the latest version of Windows 10 will remove any existing Windows Hello errors. As a bonus, you can even get access to exciting new features, improved security, and advanced optimization.

  1. Open the Settings application from the Start menu or the Windows keyboard shortcut + I.
  2. Click Update and Security.
  3. On the Windows Update tab, click Check for updates.
  4. When a new update is found, click Install.
  5. Once your system has successfully installed the latest Windows 10 update, you will be able to use Windows Hello as expected.
Run System File Checker

System File Checker is a tool available by default in Windows 10. It’s also called “SFC Scan” and is the fastest way to automatically repair corrupt system files and other problems.

Here’s how to do it.

  1. Press the Windows + R keys on your keyboard to run the Run utility. Type “cmd” and press Ctrl + Shift + Enter. This opens the command line with administrator privileges.
  2. When prompted, make sure you allow the change request on your device. This means that you may need an administrator account.
  3. Enter the following command and press Enter: sfc / scan now.
  4. Wait for the system file scanner to finish scanning your computer. If it finds errors, they can be fixed automatically with the SFC command itself, which can also fix related errors.


Frequently Asked Questions

If some system drivers, most likely the webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may stop working. To fix this, try updating the corrupted drivers: right-click on the Windows key and select Device Manager.

Hardware driver updates may be available or waiting for a reboot. Updating the surface can fix Windows Hello problems. To check for updates, go to Start -> Settings -> Updates and Security -> Windows Update -> Check for Updates.

  1. Disable Quick Start: Select Settings -> System -> Power and Sleep -> Advanced Power Settings -> Select Power Button Function -> Change Unavailable Settings -> Disable Quick Start.
  2. Reset the Face and/or Fingerprint Recognition options.
  3. Change group policy settings (Pro version only).
  4. Update the drivers.

Right-click the Windows key and select Device Manager. Locate the Hello, webcam, and fingerprint drivers separately and right-click on each one. The system should detect and reinstall the drivers automatically. Perform hardware and device troubleshooting under Settings -> Update and Security -> Troubleshooting.