Repairing Origin encountered a serious problem

Does origin have a serious problem? Don’t worry… While it’s incredibly frustrating, you’re certainly not the only one experiencing this problem. Thousands of players have recently reported the same problem. Moreover, you should be able to fix it quite easily.

Some Windows users encounter the error message “Origin has detected a serious problem” when trying to launch the Origin Windows application. Most users report that this error occurs every time they try to launch the application, while others say the problem is intermittent. The problem doesn’t seem to be specific to a particular version of Windows, as it is confirmed to occur on Windows 7, Windows 8.1, and Windows 10.


The root cause of the “Serious Problem Occurred” message

The root cause of the "Serious Problem Occurred" message

In fact, this is one of the most common problems that users often encounter. It can happen in any situation. However, this problem usually occurs when you try to log in to Origin, or when you start your PC, or right after opening the Origin client. Origin error can occur for many reasons.

Conflicts between your antivirus and firewall, network issues, problems with third-party services, corrupt settings or cache, outdated system components, etc. can cause this problem. However, you can always fix the Origin error if there is a serious problem. This article provides a clear explanation of the troubleshooting guide.


To fix the Origin error ‘a serious problem has been detected’

To fix the Origin error 'a serious problem has been detected'

Clear the Origin cache

You may get an error message indicating that Origin has encountered a serious problem and should be shut down at startup if the cache is corrupt. That’s why you need to clear the cache. Here are the detailed steps.

  1. Press Win + R to open the Run window. Then type in %ProgramData%/Origin and click OK.
  2. Delete all files and folders except the LocalContent folder.
  3. Reboot your computer.

You can then restart Origin and see if the problem is resolved. If the error message still appears, you can proceed to the next solution.

Temporarily disable your antivirus program

Another reason Origin crashes on startup is that your antivirus program or firewall may be interfering with your Origin client or game. You can try temporarily disabling your antivirus or firewall. Then restart your Origin client and log in to see if it’s working.

If after that Origin works without any problems, you need to add Origin to your antivirus program’s exclusion list. Otherwise, try the following solution.

Disable automatic updates

Sometimes when a client tries to download an update for a game, error messages like “Origin has detected a problem. To solve this problem, you can turn off automatic game updates in Origin.

Follow these steps.

  1. In the Origin client, click the Origin menu in the upper left corner and select Application Settings.
  2. Click the Automatic Game Updates tab.
  3. Turn off the auto-update game option.

You can then restart the Origin client and see if the problem goes away.

Using a VPN

The message “Origin encountered a serious problem and must be closed at startup” can also appear due to network connection problems. In this case, you should try different Internet connections and then check that Origin is working properly. If you don’t have a VPN service, you can find one on the website and choose a reliable and reputable service.

Make a clean start

You should also check to see if a third-party program or service is causing a conflict. Running a clean boot is a wise decision, as it allows the PC to boot with a minimal set of drivers and boot programs. This way, you can easily find the service that is causing the problem.

  1. Open the Run window, type MSConfig and press Enter to run System Configuration.
  2. Select the Services tab. Then highlight Hide Microsoft services and click Disable All.
  3. Click the Startup tab and then click Open Task Manager.
  4. Select each program and service and click Disable. Exit the Task Manager and click OK.
  5. Restart your computer.

When your computer restarts, you can open Origin. If the “Origin has detected a problem” error message is no longer displayed, you can activate services one by one to find the problem service. Then uninstall it to fix the problem.

Reinstalling the Origin Client

If you’ve tried all of the above solutions and you’re still having the same problem, you have no choice but to reinstall the Origin client. You can also uninstall it with a reliable third-party program. Then go to the official Origin website, download, and install the client again.


Frequently Asked Questions

  1. Clear Origin's cache: This is the first action you should take to fix Origin has serious problem.
  2. Make sure no antivirus/firewall is interfering.
  3. Disable automatic updates.
  4. Clean boot.
  5. Use a VPN.
  6. Check if the EA/Origin server is down.
  7. Reinstall the Origin client.

One of the most effective solutions to the "Origin encountered a problem loading this page" problem is to access your Origin data folder and delete the cache files there. Several affected users report that they were able to open Origin without any problems after applying this repair strategy and rebooting their computer.

  1. Clear the Origin cache.
  2. Start Origin as an administrator.
  3. Update your graphics driver.
  4. Run the Windows Compatibility Troubleshooter.
  5. Run the Windows update.
  6. Add the original as an exception to your third-party antivirus program.
  7. Reboot.
  8. Reinstall Origin.

  1. If Origin is running, close it by clicking Origin on the menu bar, then Exit.
  2. Press and hold the Windows + R key.
  3. In the command window that opens, type %ProgramData%/Origin and click OK.
  4. Delete all files and folders inside except LocalContent.
  5. Press and hold Windows + R.