Solved: “We could not complete the install because an update was shutting down” on Windows 10 PC

If you are unable to complete the feature update installation, you may be interested in this article. When installing a feature update in Windows 10, the installation may be interrupted halfway through and you get the following message:

‘We were unable to complete the installation due to an update service halt.

Because of the above message, you cannot upgrade to a newer version of the existing version. Not everyone has this problem, but if you have it, you are not alone. To solve this problem, you can use the workarounds below.

What causes this Windows update error?

Program entries: corrupted program entries corrupt system files, which can cause a Windows Update error. This error is reported to occur regularly.

Date and time: Incorrect dates and times prevent Windows from tracking the release of security patches, which eventually causes this error.

Viruses/Malware: Viruses are most likely corrupting system files, and they may have corrupted the Windows Update service. This problem occurs from time to time and eventually causes problems like this one.

How do you fix this Windows update error?

Launch the troubleshooter

Simply follow the steps below and Windows will automatically restore the system and fix the error. The Windows Troubleshooter is designed to fix these occasional errors.

  1. Press the Windows +I key to open Settings, then click Update and Security Settings.
  2. On the left side, you will find the Troubleshooting option. Click on that.
  3. Here you need to click on additional troubleshooting measures.
  4. Now in this additional troubleshooting section, click on the Windows Update options.
  5. And in the last step, select the Run Troubleshooter option.

Uninstalling third-party antivirus

  1. First of all, search for Windows Control Panel and open it.
  2. In the Control Panel, under “Programs”, select “Uninstall a program”.
  3. Another window will open. Now find the third-party application that you want to uninstall.
  4. Now right-click on it and select “Uninstall”.
  5. After uninstalling the third-party apps, restart your device.
  6. This will allow you to apply the changes you made after uninstalling.
  7. Try updating Windows again. If this worked and you installed the pending updates, you can reinstall the antivirus.

Restore Windows files using DISM

  1. Find Command Prompt in the Windows search bar, right-click on the search result and select Run as administrator.
  2. You’ll get a User Account Control pop-up that asks you to allow Command Prompt to make changes to your system. Click Yes to grant permission.
  3. When the Command Prompt window opens, carefully type the following command and press Enter to execute it.
    sfc /scannow
  4. The scanning process will take some time, so sit back and let the command line do its work.
  5. Run the following command (to restore Windows 10 image) if the computer continues to run slowly even after the SFC scan.
    DISM /Online /Cleanup-Image /RestoreHealth
  6. Now reboot the system to see if the error is fixed or not.

Reset Windows 10 settings

  1. Press the Windows + I keys to open Settings, then click the Update and Security icon.
  2. Select “Restore” from the menu on the left.
  3. Under Reset this PC, click the Start button.
  4. Select the Save my files option.
  5. In the next step, you may be prompted to insert your Windows 10 installation media, so have it ready.
  6. Now select your version of Windows and click on the drive where only Windows is installed -> Delete My Files Only.
  7. Click on the “Reset” button.
  8. Follow the instructions on the screen to complete the reset.

Frequently Asked Questions

  1. Restart Windows Update services.
  2. Remove any third-party antivirus software.
  3. Download the latest service stack update.
  4. Fix the corrupted Windows Update database.
  5. Repair corrupted Windows files.
  6. Update via ISO file.

  1. Restart your computer using the Settings app.
  2. Run the Windows Update troubleshooter.
  3. Run the Windows module installer service.
  4. Perform a restart.
  5. Reset the Windows Update service.

  1. Open Settings > Update and Security.
  2. Click Troubleshooting.
  3. Click Advanced Troubleshooting, select the Windows Update option and click Run Troubleshooting.
  4. You can then close the troubleshooter and check for updates.

  1. Delete the temporary files and browser cache.
  2. Turn off the firewall and anti-virus software.
  3. Run the SFC and DISM.
  4. Run the Windows Update troubleshooter.
  5. Manually reset Windows Update components to default settings.
  6. Empty your software distribution folder.

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