Internet connection problems on Samsung TVs can be especially frustrating because they can be caused by a variety of problems, but that also means that there are many ways to fix them. With any Wi-Fi device, there are times when everything seems to be working properly, but an occasional error occurs. The best way to approach these scenarios is to remember that the simplest solution is usually the right one.
What’s stopping my Samsung TV from connecting to wifi?
- DNS settings: In some cases, the DNS settings on your TV are not set up correctly and cause a conflict between your router and your TV when you try to connect to the Internet. To connect to the Internet correctly, the settings must be changed manually by the user.
- Outdated firmware: If the TV’s firmware is outdated and has not been updated to the latest version, it may not work properly, as the TV must be updated to the latest firmware to ensure that all settings are properly configured for the region.
- Mac Address Blocking: Every device that connects to a Wifi router uses a specific address to do so. Sometimes this address can be blocked for connecting to the Wifi router by either the user or the service provider. In this case, the TV will no longer be able to connect to the Wifi router until the provider removes the blockage.
How to resolve a Samsung TV that won’t connect to Wifi?
Reboot the TV
- The first step is to stably turn on the TV from the power outlet, then leave it running for at least 5 minutes.
- Then you should turn off the setup. However, do not try to turn it off using the remote control. Instead, try pulling the cable directly from the wall.
- You should then wait a few minutes for the unit to restart. Try waiting at least 20 minutes for the TV to reboot properly.
- Then turn on the TV normally and try connecting it to the WiFi modem. If there is an error, the problem will be solved.
Configuring the DNS settings
- You need to enter the menu directly from the TV.
- Open the settings page, which will then be called up.
- There you need to click on the network settings.
- Just go to the startup options and then to the IP settings page.
- Here you will find various options, including DNS settings.
- Once you’re done, you don’t need to select DNS mode.
- This allows you to change the DNS settings, which you can enter using the remote control.
Updating the firmware
- Turn on your computer and simply type “go to this URL” in the address bar.
- Go to the link provided and select the type of TV you can currently use.
- This way, you’ll be closer to download the latest software available.
- Just click on the download button and complete it.
- Unzip the files to any USB drive that will allow you to customize the settings.
- Just use them as needed.
- Be sure to remove any junk files you downloaded with the product.
- Now plug the USB into the TV and press the menu button.
- Then go to the “Media” option and click on “By USB”.
- When you are done, just press OK.
- The TV will then automatically retrieve the latest available software and install it accordingly.
Changing your Internet connection
- Go to your TV’s WiFi settings when you turn it on. On your Samsung TV, you can go directly to the settings menu.
- Use your new Internet connection. You can also try using your cell phone. Simply activate the hotspot option for Internet sharing.
- Then you need to connect the mobile Internet to the TV. Enter the user name and password of the hotspot.
- If you can connect to the Internet, the MAC address is blocked by your ISP. You can also contact your ISP to unblock the MAC address.
Frequently Asked Questions
- Open the Settings app.
- Select General Manual.
- Tap Reset.
- Tap Reset network settings.
- Tap Reset settings.
- Re-register the Wi-Fi network to connect.
- Locate the Ethernet port on the back of the TV.
- Connect the Ethernet cable from your router to the port on your TV.
- On the TV remote control, select Menu, then go to Network Settings.
- Select the option to turn on the wired Internet.
- Enter the Wi-Fi password using the buttons on the remote control.
Unplug all network-related devices (e.g. router, modem, etc.) and the TV from the network. Starting from the wall from which the Internet signal is coming, connect the first device and let it finish downloading. Repeat this process until all devices in the path are back on, including the TV. Try connecting to the network again.
- Unplug all components of your Smart TV and router from the network for five minutes to reboot the system. Plug it back in and try again.
- Reset the Smart TV to its default settings. Find your Wi-Fi network and re-enter your password.