How to fix your phone app isn’t working on Windows 10

Some Windows 10 users are complaining about a problem with the Your Phone app in Windows 10. According to them, the notification features, as well as the automatic sync process, don’t work on their computer. If you’re having a similar problem with your phone, don’t worry. Just follow these solutions on your computer and the problem should be resolved in no time. However, you should try simpler solutions to this problem before proceeding.

If you’re having trouble connecting the app to your phone, either during installation or during subsequent attempts, don’t worry. There are several reasons – some of them fairly trivial – that can prevent you from connecting. So let’s take a look at the “We can’t connect to your phone” and “Check your phone” errors, and see what you can do to keep them from ruining your day.


What causes the “Your phone isn’t working” app error in Windows 10?

What causes the "Your phone isn't working" app error in Windows 10?

Right now, the new experience only works with Android phones running mobile operating system version 7.0+, and since it’s still under development, some features are missing, and there’s a good chance you’ll run into bugs and other problems. Fortunately, Microsoft has described some troubleshooting steps to complete the configuration and solve common problems related to this experience.

In this Windows 10 guide, we’ll walk you through several troubleshooting steps to successfully connect the “Your Phone” app to your Android device, and go over some of the details you need to know to use this new experience.

Note: In addition to the steps in Windows 10, we also describe the steps for changing the settings on your Android phone. Since the experience is not the same on all devices, the settings in this guide will likely be slightly different on your phone. If you can’t find a specific option, it’s recommended that you visit your manufacturer’s support site for more information.


Here’s how to fix a phone app that doesn’t work with Windows 10

Here's how to fix a phone app that doesn't work with Windows 10

The following methods should be enough to get your phone app working again:

Use the Windows Store app diagnostics program
  1. Open the Windows 10 Settings app and go to Updates and Security -> Troubleshooting. In the right pane, you’ll find various troubleshooting options.
  2. Find and run the Windows Store Application Troubleshooter. Follow the on-screen instructions, and it will resolve common problems with the application. When you’re done, run the app and see if the problem remains.
Reset the cache on your Android phone

Open your Android phone, go to Settings -> Apps -> Phone Companion -> tap Force Stop -> Memory -> tap Clear Cache and clear the data.

Disconnect and connect devices
  1. Open Windows 10 Settings -> Phone -> Disconnect this PC.
  2. On your PC, go to and sign in with your Microsoft account. Go to Devices -> View info -> Advanced -> Disconnect this phone page.
  3. Reconnect your devices.
Reset the phone application
  1. Open the Windows 10 Settings app and go to Applications -> Apps and Features.
  2. On the right side, look for the “Your Phone” entry.
  3. Select this option, then select More Options.
  4. Under Reset, click the Reset button.
  5. You should now be ready to restart.
Uninstall and reinstall the Your Phone app

This is a relatively simple method. You can use one of the following methods to uninstall Windows 10 Sore apps. Then reinstall the app from the Microsoft Store. Since this is a new installation, there won’t be any problems with corrupted files or apps. You should be able to open the app without any problems.


Frequently Asked Questions

On your Android device, open "Settings" and go to "Storage". Click the "Plus" icon in the upper right corner and select Connect via USB computer. From the list of options, select Media Device (MTP). Connect your Android device to your computer and it should be recognized.

  1. Drag the slider to start in the All apps list, then select Options.
  2. Select System -> About app -> Reset phone.
  3. You'll get two warnings. If you're sure you want to reset your phone to factory settings, select Yes, then select Yes again.

If not, the phone may be faulty, the SIM card may be damaged, or you may have network problems. If the problem occurred suddenly and not because you changed any settings on your phone, it's probably not your phone's fault.

First of all, make sure that your device is set to connect as a multimedia device: connect your device to your PC with the appropriate USB cable. Make sure the USB connector shows "Connected as a media device. If not, click the message and select Media Device (MTP).