Why you use Photoshop is not the most important thing. The most important thing is that you have a fully functional program that can do everything that is expected of it. Unfortunately, as always when it comes to software, you also have to talk about bugs and problems. And a great platform like Photoshop is constantly evolving. The Adobe team is constantly trying to improve their program, adding new features and capabilities. It’s not uncommon to encounter problems with the software.
This bug is quite common and affects a wide range of users using the Windows 10 operating system. The behavior is actually very simple: Photoshop freezes when a print operation is required. In a few words, you can use your program normally without any problems, but when you try to print your work, the whole system crashes. This is annoying because you can’t check your work properly without printing everything; also, you can’t show your projects if the modified images can’t be printed from your computer or laptop.
In most cases, the print feature doesn’t work after installing a new Windows 10 update or after upgrading to an older Windows system like Windows 7 or Windows 8/8.1. Of course, the same malfunction can also occur unexpectedly, for no apparent reason. The key is to act quickly and intelligently to fix Photoshop print failures.
What causes Photoshop crashes when printing in Windows 10?
The problem is most likely related to a corrupted system file that interferes with the print service or affects some of the dependencies used by the Adobe application. Most likely, you’ll get another error when you try to print in the normal way (outside of Photoshop).
However, the problem can also be entirely caused by Photoshop. In PhtoshopCC 2015 and older, this problem is often caused by poor data caching in Settings (the Settings folder). In this case, you can solve the problem by resetting the presets/settings folder.
In some rare cases, a corrupted system file may also be the cause of Photoshop’s printing failure. In this case, you may be able to solve the problem completely by performing a DISM and SFC scan.
As several affected users have confirmed, this problem can also be caused by a Print Spooler service failure. In most cases, the failures occur because the Print Spooler service is stuck in a suspended state and no longer working as a bridge.
Another possible scenario that can cause Photoshop to fail when processing a print job is that the printer ports involved in the process do not match. Some users who have encountered the same problem have confirmed that they were able to solve it by reinstalling all printer drivers (generic or special).
How to fix Photoshop crashes when printing on Windows 10?
Use the printer troubleshooter in Windows 10
- Launch the Settings app by pressing Windows + I at the same time.
- In Settings, click Update and security at the bottom.
- Select Troubleshooting in the left sidebar.
- In the right sidebar, click Advanced Troubleshooting.
- On the next screen, find Printers and click on it.
- Click Run Troubleshooter.
- Wait for the troubleshooter to find and resolve printer problems.
Replacing Photoshop Scratch Disk
- Open the Start menu, search for Photoshop, and call up the application in the search results. Don’t click on it just yet.
- While holding down the Ctrl + Alt keys on your keyboard, click Photoshop in the Start menu.
- Photoshop will ask you which hard drive you want to use as the scrambling drive.
- Click the drop-down menu next to First and select an available hard drive on your PC. Then click OK.
Restart your computer
This will reset many of your computer’s temporary settings and may solve your problem.
- To do this, open the Start menu, click on the power icon, and select Restart.
- When your computer restarts, open Photoshop and see if you can print the photo.
Remove unwanted printers from your computer
- Open the Settings application by pressing the Windows + I keys at the same time.
- On the Settings screen, select Devices.
- Click on Printers and scanners in the left sidebar.
- In the right sidebar, locate the printer that you are not using.
- Click on the printer and select Delete Device.
- When prompted, select Yes to remove the selected printer.
Restart the printer spooler service
- Press Windows + R to open Run, type services.MSC in Run, and press Enter.
- In the Services window, find the Printer Spooler item and double-click it.
- Click Stop to stop the service.
- Wait about half a minute, then click Start to restart the service.
Frequently Asked Questions
The failure is caused by a corrupted preference file in Photoshop. You can either delete PS, including your presets or have PS create a new presets file. You can do this by pressing Ctrl+Alt+Shift immediately after starting PS.
- Restart the system and the printer.
- Print a test page from the printer to make sure there are no hardware problems.
- Print a simple text file from an application such as Notepad.
- Clear the print queue and try printing.
If Photoshop keeps crashing while you're working, it's a very frustrating problem. You may not have enough memory or space on your computer to run Photoshop, which is causing it to crash. Or the graphics driver needs more time to process.
Press the space bar on your keyboard before you click File -> Print. This resets the printer settings that were written to the image.