If you cannot browse the Internet because of the “DNS server address not found” error in your Google Chrome browser, the following are various methods of fixing this error on your computer.
When you try to visit a website on your computer, your web browser relies on a DNS server to resolve the website name to an IP address or location on the World Wide Web.
However, sometimes the DNS lookup fails and the domain name server (DNS) is unable to resolve the website to its IP address.
What is causing the “Cannot find DNS server address” message in Google Chrome?
- Your DNS server isn’t working or isn’t properly configured: Your DNS server you’re using may be having problems.
- The website you want to visit is currently unavailable: In this case, there is not much you can do. Try notifying the operators and reporting the error.
- Your local cache is returning an old IP address: If your local files are not configured for your new IP address, this error may occur.
How do I resolve the “Could not find the DNS server address” message in Google Chrome?
Launch the network troubleshooter
- Press “Windows” + “I” to launch the settings.
- Click on the “Update and Security” option, then the “Troubleshoot” button on the left side of the window.
- Click on “Internet Connections” and then on the “Perform Troubleshooting” option.
- Follow the instructions on the screen to complete the troubleshooting.
Reinstalling the network drivers
- Press “Windows” + “R” on your keyboard to open a startup window.
- Type “devmgmt.MSC” in the blank box and press the “Enter” key.
- The Device Manager screen will open. Expand the “Network Adapters” list and right-click on the Internet adapter your computer is using.
- Click the “Uninstall” button to remove the driver from your computer.
- Restart your computer and check if the driver was automatically installed.
Restart the DNS service
- Press “Windows” + “R” on your keyboard to open the “Run” command prompt.
- Type “services.MSC” and press Enter to open the Service Manager window.
- In the Service Manager, scroll down the list of services and right-click on the “DNS Client” service.
- Select the “Restart” option from the list and wait for the service to restart.
- After restarting the service, check if the problem persists.
Reinstall Google Chrome
- Make sure you close all Chrome tabs and windows on your computer before proceeding with the removal.
- Click on the Start menu and select Settings.
- Then click on Applications.
- Under Apps and Features, find Google Chrome and click on it.
- Tap the Uninstall button.
- Confirm the uninstallation by tapping the Uninstall button again.
- To delete profile data, such as favorites or history, activate the “Delete browsing data as well” option.
- Click the “Delete” button in the last prompt, and then the browser deletion process should begin.
- Make sure that the browser has been completely uninstalled before proceeding with the reinstallation.
Setting up to open a new page
- Click on the “three dots” in the upper right corner, then select Settings.
- In the Google Chrome settings, click on the “Appearance” option in the left pane.
- In the Appearance settings, click on the “Open new tab” option under the “On startup” heading.
- Exit Chrome and restart it.
- Check to see if the new setting helped eliminate the error message.
Frequently Asked Questions
This problem usually occurs when the domain you are trying to access is unreachable, when the DNS server is down, or when your local cache returns an old IP address, which usually happens after a server-level IP address change.
- Switch to another browser.
- Launch your computer in safe mode.
- Temporarily turn off anti-virus software and firewall.
- Disable secondary connections.
- Disable the Windows Peer-to-Peer feature.
- Restart the router.
This error prevents you from browsing and indicates a problem with your system. It occurs when the computer cannot find the IP address associated with the domain.