How to Resolve: Netflix Not Working on Xbox One

Netflix is one of the most exciting entertainment platforms that makes it easy to watch movies and series. Today, users can also use the Xbox to enjoy series at their leisure. However, a problem arises: “Netflix not working on Xbox One.”

If this problem occurs on your device as well, use these tips to easily deal with it.

What’s stopping Netflix from working on the Xbox One?

How do I fix the fact that Netflix doesn’t work on the Xbox One?


Reinstall Netflix

  1. On the Home screen, select My Games and Applications.
  2. Select Applications.
  3. Select Netflix under Applications.
  4. Then press the menu button on the controller.
  5. Select Manage Applications.
  6. Select Uninstall All.
  7. Go back to the Xbox One home page and select Store.
  8. Then select Netflix under Applications.
  9. Select Install.
  10. Launch Netflix and see if it works.

Restart Netflix

  1. Use the arrow keys to highlight the Netflix app on the Xbox One home screen.
  2. Press the menu button on the Xbox One controller.
  3. If you see Exit, select it. If not, skip this step.
  4. Restart Netflix on your Xbox One.

Turn off hidden subtitles

  1. Open the console and go to “Settings” to make the necessary changes.
  2. In the console settings, click on “Closed Captioning” in the lower right corner of the screen.
  3. Now make sure that the subtitles are turned off.
  4. After making the necessary changes, restart the console and see if that solves the problem.

Frequently Asked Questions

The most likely reason that Netflix isn't working has to do with your Internet connection. The best way to check the speed of your connection is to use Fast.com, Netflix's own speed test.

  • High usage.
  • Closed captioning.
  • No disconnect.
  • Poor network connection.
  • Improper installation of the app.

  1. On the Home screen, select My Games and Apps.
  2. Select Apps.
  3. Select Netflix under Applications.
  4. Then press the menu button on the controller.
  5. Select Manage Applications.
  6. Select Uninstall All.
  7. Go back to the Xbox One home page and select Store.
  8. Then select Netflix under Applications.
  9. Select Install.
  10. Launch Netflix and see if it works.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.